Kodak EasyShare printer dock series 3 — User's Guide


Table of Contents > Troubleshooting > Printing problems

7 Troubleshooting

Printing problems

If... Try the following

Paper does not feed

(Paper light may glow steady amber)

IMPORTANT: Use only Kodak color cartridge & paper kits for your printer dock. Do not use inkjet paper.

  • The paper tray may be empty. Load paper (Loading the paper), re-install the paper tray, then press .

  • Check the paper:

    1. Remove the paper tray (Installing and removing the paper tray).

    2. Inspect the paper supply: make sure paper is not damaged in any way, or removable tabs have not been detached. Replace with new paper if necessary.

    3. Carefully "fan" the paper to keep the sheets from sticking together.

    4. Reload the paper tray. Do not exceed the fill line.

    5. Re-install the paper tray, then press to resume printing.

  • Clean the paper feed roller (Cleaning the paper feed roller).

Multiple sheets of paper are pulled through printer

  1. Remove the paper tray (Installing and removing the paper tray).

  2. Remove the paper supply from the paper tray. Carefully "fan" the paper to keep the sheets from sticking together.

  3. Reload the paper tray. Do not exceed the fill line.

  4. Re-install the paper tray, then press to resume printing.

Printer is jammed

(Paper and/or cartridge lights may blink quickly)

IMPORTANT: Use only Kodak color cartridge & paper kits for your printer dock. Do not use inkjet paper.

  • If the Paper light is blinking quickly:

    1. Remove the paper tray (Installing and removing the paper tray).

    2. Disconnect the power from the printer dock for 5 seconds, then reconnect the power.

      Carefully remove the paper if it does not automatically eject.

      IMPORTANT: Always check the paper slot on the back of the printer dock for jammed paper:

    3. Remove the paper supply from the paper tray. Carefully "fan" the paper to keep the sheets from sticking together.

    4. Reload the paper tray. Do not exceed the fill line.

    5. Re-install the paper tray, then press to resume printing.

  • If the Color cartridge light is blinking quickly, check the color cartridge:

    IMPORTANT: The color cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge (see Paper light under Printer dock status lights).

    Remove the color cartridge, remove any slack from the ribbon, then re-install the cartridge (Installing and removing the color cartridge). Press to resume printing.

Printing stops during mid-print

(paper stops feeding, and Paper light may blink)

IMPORTANT: Use only Kodak color cartridge & paper kits for your printer dock. Do not use inkjet paper.

  • Check the paper:

    1. Remove the paper tray (Installing and removing the paper tray).

    2. Check the paper slot on the back of the printer dock.

    3. Remove loose paper from the printer dock. If paper is jammed, see .

    4. Inspect the paper supply: make sure removable tabs have not been detached from the paper. Reload with new paper if necessary.

    5. Carefully "fan" the paper to keep the sheets from sticking together.

    6. Reload the paper tray. Do not exceed the fill line.

    7. Re-install the paper tray, then press to resume printing.

  • Clean the paper feed roller (Cleaning the paper feed roller).

Print is smudged

Print is spotted

  • Check to see if the paper is dirty, and use a dry, lint-free cloth to wipe clean. For excessive dirt or debris, thoroughly clean the paper tray, and load new paper (Loading the paper). Check and clean the paper feed roller if necessary (Cleaning the paper feed roller).

NOTE: When storing paper, remove and close the paper tray and paper tray door to keep dust and debris from collecting on the paper or inside the printer dock (Handling and storing the paper).

Print is too light

IMPORTANT: Use only Kodak color cartridge & paper kits for your printer dock. Do not use inkjet paper.

  • Make sure the paper is loaded with the Kodak logo facing down. Reload if necessary (Loading the paper).

  • Try re-taking the picture with the flash off. See your camera user's guide for details.

  • Adjust the exposure compensation on your camera, and try re-taking the picture. See your camera user's guide for details.

  • Edit the picture using Kodak EasyShare software on your computer. See the EasyShare software Help for details.

Print is too dark or is discolored

  • Try re-taking the picture with the flash on, or move within the flash range of the camera. See your camera user's guide for details.

  • Adjust the exposure compensation on your camera, and try re-taking the picture. See your camera user's guide for details.

  • Edit the picture using Kodak EasyShare software on your computer. See the EasyShare software Help for details.

  • Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment.

  • Make sure the cooling vents are not blocked or dirty (Finding a location for your printer dock).

Pictures are cropped

  • Change the picture quality setting (or resolution) on your digital camera to 3:2. See your camera user's guide for details.

  • Adjust cropped pictures using Kodak EasyShare software on your computer.

  • If you are printing from an application on your computer, select the proper paper size in print options.

NOTE: Cropping may vary depending on the selected picture size (Changing the printed picture size).

A selected picture does not print.

  • The image file may be corrupt. Review the picture on the camera or computer and delete if necessary.

  • The image file may not be JPEG format. The printer dock can only print JPEG files in standalone mode. Connect to a computer (Connecting to a computer) and use EasyShare software to print BMP and TIFF formats (Printing with Kodak EasyShare software).

Nothing happens when you try to print

Nothing happens when you try to print (from docked camera)

  • The camera is not properly seated on the connector. Reseat the camera on the printer dock (Docking and charging your digital camera).

  • Re-establish the connection: remove, then reseat the camera on the printer dock.

  • Make sure there is at least one picture in the camera's internal memory or memory card.

Nothing happens when you try to print (from Kodak card reader)

NOTE: The Kodak EasyShare printer dock series 3 is compatible with the Kodak 8-in-1 card reader and the Kodak 6-in-1 card reader (each sold separately). Other Kodak USB card readers may work with the printer dock; however, other manufacturers' card readers are not supported.

  • Check the USB connections from the card reader to the printer dock (Printing from a Kodak card reader).

  • Re-establish the connection: disconnect, then reconnect the USB cable from the card reader to the printer dock.

  • Make sure a memory card is inserted and that there is at least one picture on the memory card.

Nothing happens when you try to print (from PictBridge compatible device)

  • Check the USB connections from the PictBridge compatible device to the printer dock (Printing from a PictBridge compatible device).

  • Re-establish the connection: disconnect, then reconnect the USB cable from the PictBridge compatible device to the printer dock.

  • Make sure there is at least one picture in the PictBridge compatible device's internal memory or memory card.

Nothing happens when you try to print (from computer)

  • Check the USB connections from the printer dock to the computer (Connecting to a computer).

  • The computer may be transferring pictures. Wait a few seconds, then try to again.

  • Access the printer menu for your system. Remove check marks next to Pause Printing and Offline, if checked.

  • Close unnecessary software applications. Disconnect then reconnect the USB cable from the printer dock to the computer (Connecting to a computer).

  • Make sure Kodak EasyShare software is installed (Installing the software). Install if necessary. If you choose Custom installation, make sure to install the printer driver.

  • Uninstall, then reinstall Kodak EasyShare software (Installing the software).

  • Make sure your computer meets the minimum system requirements (Minimum system requirements). Upgrade your system if necessary.

Printing is slow

NOTE: When printing a large number of prints, printing may slow down to prevent the print head from overheating.

  • Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment.

  • Make sure the cooling vents are not blocked or dirty (Finding a location for your printer dock).

  • Close unnecessary software applications.

  • Make sure your computer meets the minimum system requirements (Minimum system requirements). Upgrade your system if necessary.

Unable to remove color cartridge (paper light may glow steady amber or blink)

IMPORTANT: The color cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge (see Paper light under Printer dock status lights).

  • Check to see if the paper tray is empty or if paper is missing perforated tabs. Reload paper if necessary (Loading the paper), then try again.

  • Make sure paper is not jammed. Clear the jam if necessary (), then try again.

  • Disconnect then reconnect the power and try again.

    IMPORTANT: Upon reconnecting the power, the color cartridge may advance to the next picture slot on the ribbon, resulting in a supply mismatch (see below).

Paper runs out before the color cartridge (or vice versa)

  • Supply mismatch can result from several different situations, including:

    —Scrapping of paper as a result of jams or other errors

    —Gradual advancement of the color cartridge ribbon as a result of removing ribbon slack or clearing jams

    —Advancement of the color cartridge ribbon upon reconnecting power to unlock the color cartridge

    Supply mismatch is likely to occur as you continue to use your printer dock. If you wish to keep your cartridge and paper supply synchronized, discard unused cartridge or paper when one or the other is fully depleted.



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