— User's Manual

Multiple sheets of paper are pulled through the printer

1. Remove the paper tray (Load cartridge and paper).

2. Remove the paper supply from the tray. Carefully "fan" the paper to keep the sheets from sticking together.

3. Reload the paper tray (Load cartridge and paper).

4. Re-install the paper tray, then press to resume printing.

Paper does not feed

Clean the paper-feed rollers:

1. Remove the paper tray from the printer dock, and leave the paper-tray door open.

2. Lightly moisten a lint-free cloth with water. (Do not use cotton swabs, harsh or abrasive cleaners, or organic solvents.)

3. Wipe clean the surface of the paper-feed rollers.

4. Advance the paper-feed rollers using the moistened lint-free cloth, as necessary, and continue cleaning.

5. Allow the paper-feed rollers to fully dry before reconnecting the power and inserting the paper-tray.

Printer is jammed (Paper or color-cartridge jam message appears on the camera or computer)

• 1. Remove the paper tray (Load cartridge and paper).

  2. Remove the paper supply from the paper tray. Carefully "fan" the paper to keep the sheets from sticking together.

  3. Reload then re-install the paper tray (Load cartridge and paper).

  4. Disconnect the printer dock power for 10 seconds, then reconnect the power. (Paper should eject from the rear of the printer dock.)

  5. Remove the ejected paper.

     IMPORTANT:

     Always check the paper slot on the back of the printer dock for jammed paper.

     
     
     
     

     IMPORTANT:

     The cartridge may lock in place if there is a paper jam. Do not attempt to remove the cartridge without first clearing the paper jam. Make sure there are no paper jam messages on your camera or computer screen before attempting to remove the cartridge.

     
     

     NOTE:

     If there is a cartridge jam:

     
     

     • Push up on the green cartridge-release tab to release the cartridge. Remove the cartridge.

     • Remove any slack from the ribbon. Reinstall the cartridge.

  6. Press to resume printing.

After installing a new color cartridge, the following error message appears: "Empty cartridge. Replace color cartridge, then press Print". (The printer does not recognize the color cartridge)

1. Open the cartridge door.

2. Push up on the green cartridge-release tab.

3. Remove the cartridge.

4. Reinsert the cartridge.

5. Press Print.

If the error message reappears:

• Repeat steps 1-3 above, then clean the cartridge sensor with a dry lint-free cloth.

• Reinsert the cartridge, then press Print.