Kodak EasyShare M763/M863/MD863 digital camera — Extended User Guide


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6 Troubleshooting

Camera problems

If... Try one or more of the following

Camera does not turn on.

Camera does not turn off.

Camera buttons and controls do not function

Battery does not charge using USB charging.

Pictures remaining number does not decrease after taking a picture.

  • The camera is operating normally. Continue taking pictures.

Short battery life with Kodak Li-Ion rechargeable digital camera battery KLIC-7001.

  • Limit the following activities that quickly deplete battery power: reviewing pictures/videos on the LCD; excessive use of the flash.

Stored pictures are corrupted.

  • Retake pictures. Do not remove card while the camera is accessing it. Keep rechargeable batteries charged.

  • Transfer pictures to the computer (see Transferring pictures with the USB cable), then format the card in the camera ( ).

    Caution: Formatting a card deletes all pictures and videos, including protected files.

In Review mode, you do not see a picture (or the expected picture) on the LCD screen.

  • Check the image storage location setting ( ).

In Review mode, a blue or black screen is displayed instead of a picture.

  • Transfer the picture to the computer (see Transferring pictures with the USB cable), then format the card in the camera ( ).

    Caution: Formatting a card deletes all pictures and videos, including protected files.

Picture is too light.

Picture is not clear.

  • Clean the lens ( ).

  • Make sure your camera is not in Close-up mode.

  • Move so there is at least 13.8 in. (35 cm) between the camera and the subject.

  • Place the camera on a flat, steady surface or use a tripod.

Picture is too dark.

Camera does not recognize SD card.

  • Purchase a certified SD/SDHC card.

  • Reformat the card ( ).

    Caution: Formatting a card deletes all pictures and videos, including protected files.

  • Insert a card into the slot, then push to seat (see Storing pictures on an SD/SDHC card).

Camera freezes up when a card is inserted or removed.

  • Turn the camera off, then back on.

  • Make sure the camera is turned off before inserting or removing a card.

Memory card full.

Memory card and internal memory full.

  • Transfer pictures to the computer (see Transferring pictures with the USB cable), then format the card or internal memory ( ).

    Caution: Formatting a card deletes all pictures and videos, including protected files.



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