Kodak EasyShare Z1012 IS digital camera — Extended user guide

Camera does not turn on.

• Install new batteries (Loading the battery).

• Charge rechargeable batteries.

Camera does not turn off.

• Remove the battery, then reinsert or replace it. If the camera still does not function, visit www.kodak.com/go/z1012support and select Interactive Troubleshooting & Repairs.

Pictures remaining number does not decrease after taking a picture.

• The camera is operating normally. Continue taking pictures.

Stored pictures are corrupted.

• Retake pictures. Do not insert or remove a card when the camera is on. Keep rechargeable batteries charged.

• Transfer the pictures to the computer (Transferring pictures with the USB cable), then format the card or internal memory ( ).

  Caution: Formatting a card deletes all pictures and videos, including protected files.

In Review mode, you do not see a picture (or the expected picture) on the LCD screen.

• Check the image storage location setting ( ).

In Review mode, a blue or black screen is displayed instead of a picture.

• Transfer the picture to the computer (Transferring pictures with the USB cable), then format the card or internal memory ( ).

  Caution: Formatting a card deletes all pictures and videos, including protected files.

Slide show does not run on external video device.

• Adjust the camera Video Out setting (NTSC or PAL, ).

• See the external device's user's guide.

Picture is too light.

• Add more distance between the camera and the subject.

• Decrease Exposure Compensation (P, A, S, and M modes).

Picture is not clear.

• Clean the lens (Care and maintenance).

• Make sure your camera is not in Close-up mode.

• Press the shutter button halfway to focus and set exposure. When the framing marks turn green, press the Shutter button completely down.

• Place the camera on a flat, steady surface or use a tripod.

Picture is too dark.

• Turn on the flash (Using the flash ).

• Move within flash range (Using the flash ).

• Use Fill flash (Using the flash ) or change your position so light is not behind the subject.

• Increase Exposure Compensation (P, A, S, and M modes).

Camera does not recognize SD/SDHC card.

• Purchase a certified SD/SDHC card.

• Format the card ( ).

  Caution: Formatting a card deletes all pictures and videos, including protected files.

• Insert a card into the slot, then push to seat (Storing pictures on an optional SD or SDHC card).

Camera freezes up when a card is inserted or removed.

• Turn the camera off, then back on. Make sure the camera is turned off before inserting or removing a card.

Memory card full.

• Insert a new card (Storing pictures on an optional SD or SDHC card), transfer pictures to the computer (Transferring pictures with the USB cable), or delete pictures (Deleting pictures/videos).

Memory card and internal memory full.

• Transfer pictures to the computer (Transferring pictures with the USB cable), then format the card or internal memory ( ).

  Caution: Formatting a card deletes all pictures and videos, including protected files.

The computer does not communicate with the camera.

• Turn on the camera (Turning on the camera).

• Install new batteries (Loading the battery) or charge rechargeable batteries.

• Connect cable to camera and computer port (Transferring pictures with the USB cable).

• Install the software (Installing the software).

• Disconnect the USB cable. Close all open applications. Re-install the software (Installing the software).

• Disconnect camera from the computer. Close all software applications, reconnect camera.

Cannot transfer pictures.

(The Add New Hardware Wizard cannot locate drivers.)

• Disconnect USB cable. (If using camera dock or printer dock, disconnect cable and remove camera from dock). Close all open applications. Re-install the software (Installing the software).

• Disconnect the USB cable. Close all open applications. Re-install the software (Installing the software).

No images to display

• Change image storage location setting ( ).

Memory card requires formatting

• Insert a new card (Storing pictures on an optional SD or SDHC card) or format the card ( ).

  Caution: Formatting a card deletes all pictures and videos, including protected files.

Memory card cannot be read (Please format memory card or insert another card)

Internal memory requires formatting

• Format the internal memory ( ).

  Caution: Formatting deletes all pictures and videos, including protected files. (Formatting internal memory also deletes email addresses, and tag names. To restore them, see the Kodak EasyShare software Help.)

Internal memory cannot be read (Please format internal memory)

Memory card is unusable (Insert new memory card)

• Insert a new card (Storing pictures on an optional SD or SDHC card) or format the card ( ).

  Caution: Formatting a card deletes all pictures and videos, including protected files.

High camera temperature. (Camera will be turned off.)

• Leave the camera off for ten minutes, then turn it back on. If the message reappears, visit www.kodak.com/go/z1012support and select Interactive Troubleshooting & Repairs.

Unrecognized file format

• Transfer the picture to the computer (Transferring pictures with the USB cable), or delete it (Deleting pictures/videos).

Camera error #XXXX. See user's guide.

• Turn camera off, then back on. If the message reappears, visit www.kodak.com/go/z1012support and select Interactive Troubleshooting & Repairs.