Kodak ESP 9 All-in-One Printer — User Guide


Table of Contents > Troubleshooting > Print troubleshooting

10 Troubleshooting

Print troubleshooting

Use this section to resolve print problems.

Envelope printing incorrect

Probable Cause

The envelopes are not loaded correctly.

Corrective Action

  1. Remove the envelopes from the paper tray.

  2. Straighten the stack of envelopes against a flat surface. Reload the stack into the paper tray print side down, with the envelope flap aligned to the left.

  3. Squeeze the paper guide and slide it to the right until it touches the edge of the envelopes.

Multiple-page document not printing in reverse order (Windows only)

NOTE: On a Macintosh, Reverse Page Order printing is the default setting. See To set a Macintosh to print the first page of a document first below.

Probable Cause

The print settings on your computer are set to print the first page of your document first.

Corrective Action

Configure the printer to print the document in reverse order, so the pages are in the correct order when printing is complete.

To set a Windows PC to print in reverse order

  1. On the Windows Desktop, click Start > Settings > Control Panel.

  2. In the Control Panel window, open Printers or Printers and Faxes.

  3. In the Windows Explorer window, right-click on the Kodak All-in-One printer in the Name column, and then select Printing Preferences.

  4. On the Printing Preferences window, select Print last page first on the General tab.

Multiple-page document not printing in first-page first order (Macintosh only)

Probable Cause

The print settings on your computer are set to print the document in reverse order.

Corrective Action

Configure the printer to print the document first-page first.

To set a Macintosh to print the first page of a document first

  1. On the File menu, select Print.

  2. On the Print dialog, select Paper Handling.

  3. Select the Normal Page Order option.

PictBridge camera not detected

Probable Cause

The camera is not communicating with the printer.

Corrective Action

  • Make sure the camera is turned on.

  • Check the USB connections from the PictBridge camera to the printer.

  • If disconnected, reconnect the USB cable from the PictBridge camera to the printer.

  • Make sure the connected camera is PictBridge-compatible. See your camera or device user's guide for details.

  • Check the camera batteries.

Picture cropped

  • Change the picture quality setting (or resolution) on your digital camera to 3:2. See your camera user's guide for details.

  • Adjust cropped photos using the Kodak Home Center software (Windows only) or other image editing software on your computer.

  • If you are printing from an application on your computer, select the proper paper size from the printer options.

NOTE: Cropping may vary, depending on the selected picture size and size of the output paper. The dimensions of the photo on the camera are slightly different from each paper size so a portion will be cropped to fit perfectly on whatever paper size was selected.

Picture print smudged

Probable Cause

Fingerprints are on the glossy side of paper.

Corrective Action

Handle paper by the edges.

Picture will not print

A selected picture does not print.

Probable Cause 1

The image file may be corrupt.

Corrective Action

Review the picture on the camera or computer and delete it if necessary.

Probable Cause 2

The image file may not be in JPEG format.

Corrective Action

The Kodak printer can print only JPEG files in stand-alone mode. Connect the printer to a computer and use software to print other image formats.

Poor print quality

Probable Cause

Low resolution image file or the printer may need maintenance.

Corrective Action

  • Align the printhead (see Monitoring and adjusting the printer's performance).

  • Perform a nozzle check with the Home Center software.

  • Clean the printhead from Home Center, or from the Maintenance menu on the printer control panel. If the printhead is clogged, the printouts should begin to improve with two or three cleanings. Repeat the cleaning cycle until the printout stops improving.

  • If the problem still persists, you may need to replace the printhead (see Replacing the printhead).

Print skewed or slanted

Probable Cause 1

The paper is not properly loaded in the tray.

CAUTION:
Kodak Inkjet paper is recommended for your Kodak All-in-One printer.

Corrective Action

Realign the paper in the paper tray.

  1. Remove paper and check for wrinkles and tears.

  2. Slide the paper edge guide away from the paper.

  3. Straighten the stack of paper against a flat surface, and reload it into the paper tray.

  4. Slide the paper edge guide up against the edge of the paper.

Probable Cause 2

More than one type or size of paper is loaded.

Corrective Action

Load only one type or size of paper at a time.

Print spotted

Probable Cause

Paper may be dirty.

Corrective Action

Use a dry, lint-free cloth to wipe clean. For excessive dirt or debris, thoroughly clean the paper tray, and load new paper.

NOTE: When you are not using the printer, keep paper tray covers closed to keep dust and debris from collecting on the paper or inside the printer.

Print too dark

  • Try retaking the picture with the flash on, or move within the flash range of the camera. Refer to your camera user's guide for details.

  • Adjust the exposure compensation on your camera and try taking the picture again. Refer to your camera user's guide for details.

  • Edit the picture using Kodak Home Center (Windows only) or other image editing software.

  • Make sure the printer is not placed in direct sunlight or is not operating in a high-temperature environment.

Print too light

CAUTION:
For best results, use Kodak paper and ink cartridges for your Kodak All-in-One printer.

  • Make sure the paper is loaded with the print side face down. Reload it if necessary.

  • Try taking the picture again with the flash off. Refer to your camera user's guide for details.

  • Adjust the exposure compensation on your camera and try taking the picture again. Refer to your camera user's guide for details.

  • Edit the picture on your computer.

Printing slow

NOTE: When printing a large number of prints, printing may slow down to prevent the printhead from overheating.

  • Make sure the printer is not placed in direct sunlight or is not operating in a high-temperature environment (higher than 95° Fahrenheit or 35° Celsius).

  • Close any unnecessary software applications.

  • Make sure your computer meets the minimum system requirements. Upgrade your system if necessary.

Printing stops

Printing stops during mid-print. Paper stops feeding, and status light may blink.

CAUTION:
For best results, use Kodak paper and ink cartridges for your Kodak All-in-One printer.

To check the paper:

  1. Remove any loose paper from the printer. Check the paper access door in the rear of the printer.

  2. Inspect the paper supplies and reload with new paper if necessary.

  3. Carefully "fan" the paper to keep the sheets from sticking together.

  4. Reload the paper tray. Do not overload.

  5. Press Start to continue.

White edges on borderless prints

Probable Cause 1

White edges can appear when there are slight misalignments between the printer and paper. Some software applications are able to "hide" these small misalignments so that the prints look borderless.

Corrective Action

  • Realign the paper in the tray.

  • Use the application's Fill Page option or resize the picture so it is slightly larger than the paper size.

Probable Cause 2

If the image's proportions or dimensions are not compatible with the selected paper size, the print usually will not be borderless. For example, if a square image is printed on 4 x 6-inch paper, it will often print as a 4 x 4-inch image, with white edges on each side of the print job.

Corrective Action 2

Crop the image so it is compatible with the selected paper size.



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