KODAK EASYSHARE Z915 Digital Camera — Extended user guide


Table of Contents > Transferring, printing, and sharing pictures > Troubleshooting

6 Troubleshooting

For step-by-step product support, visit www.kodak.com/go/z915support and select Interactive Troubleshooting & Repairs.

Camera problems

If Try one or more of the following

Camera does not turn on.

Camera does not turn off.

  • Remove the battery, then reinsert or replace it. If the camera still does not function, visit www.kodak.com/go/z915support and select Interactive Troubleshooting & Repairs.

Pictures remaining number does not decrease after taking a picture.

  • The camera is operating normally. Continue taking pictures.

Stored pictures are corrupted.

  • Retake pictures. Do not remove card while the camera is on. Keep rechargeable batteries charged.

  • Transfer the pictures to the computer (Transferring pictures with the USB cable), then format the card or internal memory ( ).

    CAUTION: Formatting a card deletes all pictures and videos, including protected files.

In Review mode, you do not see a picture (or the expected picture) on the LCD screen.

  • Check the image storage location setting ( ).

In Review mode, a blue or black screen is displayed instead of a picture.

  • Transfer the picture to the computer (Transferring pictures with the USB cable), then format the card or internal memory ( ).

    CAUTION: Formatting a card deletes all pictures and videos, including protected files.

Shutter button does not work.

Slide show does not run on external video device.

  • Adjust the camera Video Out setting (NTSC or PAL, ).

  • See the external device's user's guide.

Picture is too light.

Picture is not clear.

  • Clean the lens (Care and maintenance).

  • Make sure your camera is not in Close-up mode.

  • Move so there is at least 2 ft (0.6 m) between the camera and the subject.

  • Press the shutter button halfway to focus and set exposure. When the framing marks turn green, press the Shutter button completely down.

  • Place the camera on a flat, steady surface or use a tripod.

Picture is too dark.

Camera does not recognize SD/SDHC Card.

Camera freezes up when a card is inserted or removed.

  • Turn the camera off, then back on. Make sure the camera is turned off before inserting or removing a card.

Memory card full.

Memory card and internal memory full.

  • Transfer pictures to the computer (Transferring pictures with the USB cable), then format the card or internal memory ( ).

    CAUTION: Formatting a card deletes all pictures and videos, including protected files.

The Reset Camera feature did not take effect.

  • After using the Reset Camera feature ( ), turn the camera off and then on again.

Pictures taken on a tripod are blurry.

  • Occasionally, a tripod interferes with the camera's image stabilizer. In the Setup menu, set Image Stabilizer to Off ( ).

Cannot delete some pictures.

  • If a picture is marked as a favorite, a Protect tag is automatically applied (and remains even if the favorite mark is removed). A protected picture cannot be deleted unless the Protect tag is removed (Protecting pictures/videos from deletion) or the card/internal memory is formatted ( ).

Pictures that have KODAK PERFECT TOUCH Technology applied (twice) are of lower image quality.

  • If PERFECT TOUCH Technology has been applied to a picture on the camera, do not apply it again when the picture is on the computer (or on a KODAK Picture Kiosk).

    NOTE: PERFECT TOUCH Technology is automatically applied to pictures taken in Smart Capture mode.

Camera/computer communications

If Try one or more of the following

Cannot transfer pictures.

(The Add New Hardware Wizard cannot locate drivers.)

The computer does not communicate with the camera.

Pictures taken in Smart Capture with Orientation Sensor set to "On Transfer" are not correctly rotated when transferred to the computer.

  • In the Setup menu, change the Orientation Sensor setting to "On" ( ). Then, take new pictures and transfer them to the computer.

HD videos longer than 20 minutes are not transferred to the computer.

  • Use a card reader to drag and drop long videos to the computer. Then use the Add Pictures button in EASYSHARE Software to import the videos.

  • Take shorter videos.

Tags that are assigned to a video do not transfer to the computer.

  • After a picture/video is transferred to the computer, assign tags using EASYSHARE Software.

Email tags are not transferred to the computer, or email address are deleted from the camera.

  • After a picture/video is transferred to the computer, assign email tags using EASYSHARE Software.

Sound tags are not transferred to the computer with pictures.

  • Assign a Sound tag to pictures taken in any mode except Smart Capture.

LCD messages

If Try one or more of the following

No images to display

  • Change image storage location setting ( ).

Memory card requires formatting

Memory card cannot be read (Please format memory card or insert another card)

Internal memory requires formatting

  • Format the internal memory ( ).

    CAUTION: Formatting a card deletes all pictures and videos, including protected files.

Internal memory cannot be read (Please format internal memory)

Memory card is locked (Insert new memory card)

Memory card is unusable (Insert new memory card)

High camera temperature. (Camera will be turned off.)

  • Leave the camera off for ten minutes, then turn it back on. If the message reappears, visit www.kodak.com/go/z915support and select Interactive Troubleshooting & Repairs.

Unrecognized file format

Camera error #XXXX. See user's guide.

  • Turn camera off, then back on. If the message reappears, visit www.kodak.com/go/z915support and select Interactive Troubleshooting & Repairs.



Previous Next