KODAK ESP C315 All-in-One Printer — User's Manual

Table of Contents > Troubleshooting > Basic troubleshooting

10 Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

Problem Possible Solutions

Printer does not power on

  • Make sure you are using the power cord that came with your printer.

  • Make sure that the power cord is connected to the AC adapter, the power cord is plugged into an outlet or power strip, and the LED on the AC adapter is lit.

Printer not detected

  • Make sure your printer is plugged in and turned on.

  • If you are using a USB cable, make sure that:

    • it is a USB 2.0 high-speed cable.

    • it is connected to both your printer and your computer.

    • you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

  • If you are using a wireless connection, make sure that:

    • the Wi-Fi connectivity LED on the printer is glowing steadily.

    • the printer is connected to your wireless network.

      To check:

      1. On the printer, press Home.

      2. Press to select Network Settings, then press OK.

      3. Press to select View Network Configuration, then press OK.

        Make sure that the Active Connection Type is Wi-Fi, and that the IP Address is not

    • your router is transmitting data.

    • the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

    For more information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam

  • Open the printer access door and clear any obstructions.

  • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

Print quality

  • For best results, use paper with the COLORLOK Technology logo on the package.

  • Make sure the paper is loaded correctly. See Loading paper.

  • Clean the printhead:

    • Press Home.

    • Press to select Maintenance, then press OK.

    • Press to select Clean Printhead, then press OK.

  • Calibrate the printer:

    • Press Home.

    • Press to select Maintenance, then press OK.

    • Press to select Calibrate Printer, then press OK.

  • For more help, go to www.kodak.com/go/espc315support, then type missing colors, blank prints, or other problem in the search field.

Ink cartridge

  • Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges.

  • Remove, then install the cartridges again. Make sure the cartridges click into place.

Paper jam

  • Open the access door.

  • Gently pull paper out from the front, reaching through the opening above the paper output tray.

  • If you cannot access the paper from the front, gently pull the jammed paper up from the paper input tray.

  • Make sure the paper in the input tray is free of tears or creases.

  • Make sure you do not overload the paper input tray.

For more information, go to www.kodak.com/go/espc315support, then type Paper jam in the search field.

Error codes/messages

Go to www.kodak.com/go/espc315support, then type your error code or message in the search field.

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