KODAK HERO 5.1 All-in-One Printer — Extended User Guide
Table of Contents > Troubleshooting > Basic troubleshooting
10 Troubleshooting
Basic troubleshooting
If you experience a problem with your printer, restarting it will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.
If you are still experiencing a problem, use the following information to troubleshoot your printer.
Problem | Possible Solutions |
---|---|
Printer does not power on |
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Printer not detected |
|
Wireless connectivity problems |
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking. |
Carriage jam |
|
Print quality |
For more information, go to www.kodak.com/go/hero5_1support, then type the problem in the search field. |
Ink cartridge errors |
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Paper jam |
For more information, go to www.kodak.com/go/hero5_1support, then type jam in the search field. |
Error codes/messages or other problems you cannot resolve |
If you need to contact Kodak (see www.kodak.com/go/contact), have the following information available:
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