KODAK HERO 5.1 All-in-One Printer — Extended User Guide

Table of Contents > Troubleshooting > Basic troubleshooting

10 Troubleshooting

Basic troubleshooting

If you experience a problem with your printer, restarting it will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.

If you are still experiencing a problem, use the following information to troubleshoot your printer.

Problem Possible Solutions

Printer does not power on

  • Make sure you are using the power cord that came with your printer.

  • Make sure the power cord is connected to the AC adapter, it is plugged into an outlet or power strip, and that the LED on the AC adapter is lit.

  • Make sure that the power cord is securely connected to the power cord port in the back of the printer.

Printer not detected

  • Make sure your printer is plugged in and turned on.

  • If you are using a USB cable, make sure that:

    • it is a USB 2.0 High-Speed cable.

    • it is connected to both your printer and your computer.

    • you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

  • If you are using a wireless connection, make sure:

    • the Wi-Fi connectivity LED on the printer is glowing steadily.

    • the printer is connected to your wireless network.

      To check:

      1. On the printer, press Home.

      2. Press to select Network Settings, then press OK.

      3. Press to select View Network Configuration, then press OK.

        Make sure that the Active Connection Type is Wi-Fi, and that the IP Address is not zeros.

    • your router is transmitting data.

    • the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

    For additional information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity problems

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam

  • Open the access door and clear any obstructions.

  • Make sure the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

Print quality

  • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.

  • Make sure the paper is loaded correctly. See Loading paper.

  • Clean the printhead:

    • Press Home.

    • Press to select Maintenance, then press OK.

    • Press to select Clean Printhead, then press OK.

  • Calibrate the printer:

    • Press Home.

    • Press to select Maintenance, then press OK.

    • Press to select Calibrate Printer, then press OK.

For more information, go to www.kodak.com/go/hero5_1support, then type the problem in the search field.

Ink cartridge errors

  • Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges.

  • Remove, then install the cartridges again. Make sure the cartridges click into place.

Paper jam

  • Check for paper in the duplexer.

  • Open the access door and gently remove any paper from inside the printer.

  • Make sure the paper in the tray is free of tears or creases.

  • Make sure you do not overload the paper input tray.

For more information, go to www.kodak.com/go/hero5_1support, then type jam in the search field.

Error codes/messages or other problems you cannot resolve

If you need to contact Kodak (see www.kodak.com/go/contact), have the following information available:

  • Kodak Service Number (located inside the printer when you open the access door)

  • Printer model number (located on the control panel)

  • Computer model, operating system, and version of Home Center Software

  • Exact wording of any error message(s) and the error code.

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