KODAK ESP 3.2 and 3.2s All-in-One Printers — Extended User Guide

Printer does not power on

• Make sure you are using the power cord that came with your printer.

• Make sure the power cord is connected to the AC adapter, it is plugged into an outlet or power strip, and that the LED on the AC adapter is lit.

• Make sure that the power cord is securely connected to the power cord port in the back of the printer.

Printer not detected

• Make sure your printer is plugged in and turned on.

• If you are using a USB cable, make sure that:

  • it is a USB 2.0 high-speed cable.

  • it is connected to both your printer and your computer.

  • you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

• If you are using a wireless connection, make sure that:

  • the Wi-Fi connectivity LED on the printer is glowing steadily.

  • the printer is connected to your wireless network.

    To check:

    1. On the printer, press .

    2. Touch , then Network Settings.

    3. Touch View Network Configuration.

       Make sure that the Active Connection Type is Wi-Fi, and that the IP Address is not 0.0.0.0.

  • your router is transmitting data.

  • the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

  For more information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam

• Open the access door and clear any obstructions.

• Make sure the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

Print quality

• For best results, use paper with the COLORLOK Technology logo on the package.

• Make sure the paper is loaded correctly. See Loading paper.

• Clean the printhead:

  • Press .

  • Touch , then Maintenance.

  • Touch Clean Printhead.

• Calibrate the printer:

  • Press .

  • Touch , then Maintenance.

  • Touch Calibrate Printer.

• For more information, go to www.kodak.com/go/esp3_2support (for ESP 3.2 Printers) or www.kodak.com/go/esp3_2ssupport (for ESP 3.2s Printers), then type the problem in the search field.

Ink cartridge

• Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges.

• Remove, then install the cartridges again. Make sure the cartridges click into place.

Paper jam

• Open the access door and gently remove any paper from inside the printer.

• Make sure the paper in the tray is free of tears or creases.

• Make sure you do not overload the paper input tray.

For more information, go to www.kodak.com/go/esp3_2support (for ESP 3.2 Printers) or www.kodak.com/go/esp3_2ssupport (for ESP 3.2s Printers), then type jam in the search field.

Error codes/messages or other problems you cannot resolve

• Go to www.kodak.com/go/esp3_2support (for ESP 3.2 Printers) or www.kodak.com/go/esp3_2ssupport (for ESP 3.2s Printers), then type your error code or message.

If you need to contact Kodak (see www.kodak.com/go/contact), have the following information available:

• Kodak Service Number (located inside the printer when you open the access door)

• Printer model number (located on the control panel)

• Computer model, operating system, and version of Home Center Software

• Exact wording of any error message(s) and the error code