KODAK DX3500 Digital Camera — User's Guide


Table of Contents > Getting Help > Telephone Customer Support

9 Getting Help

Telephone Customer Support

If you have questions concerning the operation of KODAK software or the camera, you may speak directly to a customer support representative.

Before You Call

Before you call to speak to a customer support representative, please have the camera connected to your computer, be at your computer, and have the following information available:

Operating system __________________________________________

Processor speed (MHz) _____________________________________

Computer model __________________________________________

Amount of memory (MB) ____________________________________

Exact error message you received_______________________________

Version of installation CD____________________________________

Camera serial number______________________________________

Telephone Numbers

  • U.S.—call toll free, 1-800-235-6325, between the hours of 9:00 a.m. and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

  • Canada—call toll free, 1-800-465-6325, between the hours of 9:00 a.m. and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

  • Europe—call the Kodak Digital Imaging Support Centre toll free number associated with your location, or the U.K. toll line, 44-0-131-458-6714, between the hours of 09.00 and 17.00 (GMT/CET) Monday through Friday.

  • Outside the U.S., Canada, and Europe—calls are charged at National Rate.

    Austria/Osterreich

    0179 567 357

    Belgium/Belgique

    02 713 14 45

    China

    86 21 63500888 1577

    Denmark/Danmark

    3 848 71 30

    Ireland/Eire

    01 407 3054

    Finland/Suomi

    0800 1 17056

    France

    01 55 1740 77

    Germany/Deutschland

    069 5007 0035

    Greece

    0080044125605

    Italy/Italia

    02 696 33452

    Japan

    81 3 5644 5500

    Korea

    82 2 708 5600

    Netherlands/Nederland

    020 346 9372

    Norway/Norge

    23 16 21 33

    Portugal

    021 415 4125

    Spain/Espana

    91 749 76 53

    Sweden/Sverige

    08 587 704 21

    Switzerland/Schweiz/Suisse

    01 838 53 51

    UK

    0870 2430270

    International Toll Line

    +44 131 4586714

    International Toll Fax Number

    +44 131 4586962


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