Kodak EasyShare P520/P720/P820 digital frame — User guide

Table of Contents > Doing more with your frame > Solving frame problems

3 Solving frame problems

For step-by-step product support, visit www.kodak.com/go/digitalframesupport and select Interactive Troubleshooting & Repairs.

If...	Try one or more of the following
Frame does not turn on.	Make sure the power cable that was included with your frame is connected securely (see Attaching the power cable). Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button for 1 second.
Nothing happens when a memory card, camera, or USB device is connected. NOTE: A large picture file or images on a large capacity card may take longer to appear.	Insert a certified SD/MMC/MS/xD card with images into the designated card slot, then push to seat it (see Inserting a memory card). In the top card slot, make sure the card is seated flush with the case. Make sure the USB cable that was included with your camera or USB device is connected securely (see Connecting a digital camera or other USB device). Make sure the file format of your pictures is supported. See the extended user guide at www.kodak.com/go/digitalframesupport.
Touch border doesn't work.	Use your finger to make your selections on the Quick Touch Borders (see Using your frame's Quick Touch Borders). Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button for 1 second.
Frame freezes up.	Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button for 1 second. Use a paper clip or other slim object to press the recessed reset button on the back of the frame (see Resetting factory defaults).

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