KODAK EASYSHARE CD90 Digital Camera — Extended user guide

Table of Contents > Getting help > Troubleshooting

6 Getting help

Troubleshooting

Camera problems

Status

Solution

Camera does not turn on/off, buttons and controls do not function

Make sure the batteries have a charge and are installed correctly (see Loading the AA batteries).
Turn the camera off, then on again.

In Review, a blue or black screen is displayed instead of a picture

Transfer all pictures to the computer (see Transferring pictures/videos).
Take another picture.

Pictures remaining number does not decrease after taking a picture

Continue taking pictures. The camera is operating normally.

(The camera estimates the number of pictures remaining after each picture is taken, based on picture size and content.)

Flash does not fire

Check the flash setting, and change as needed (see Using the flash).

NOTE:

The flash does not fire in all modes.

Memory card is almost or entirely full

Transfer the pictures to the computer (see Transferring pictures/videos).
Delete pictures from the card (see Deleting pictures/videos) or insert a new card.

Battery life is short

Make sure the correct battery type is installed (see Battery replacement, battery life).
Wipe the contacts with a clean, dry cloth before inserting a battery in the camera.
Insert new or charged batteries (see Loading the AA batteries).

You cannot take a picture

Turn the camera off, then on again.
Depress the Shutter button all the way (see Taking pictures).
Insert new or charged batteries (see Loading the AA batteries).
Memory is full. Transfer pictures to the computer (see Transferring pictures/videos), delete pictures (see Deleting pictures/videos), or insert another card.

Memory card not recognized or camera freezes with card

Card may be corrupted. Format the card in the camera ( ).
Use another memory card. Only SD or SDHC Cards are supported.

Cannot find the desired picture/video

To view pictures on a card or in internal memory, Reviewing pictures/videos.

Computer/connectivity problems

Status	Solution
Pictures do not transfer to computer	See Help in EASYSHARE Software.
Slide Show does not run on an external video device	Adjust the camera Video Out setting to NTSC or PAL ( ). Make sure the external device settings are correct. (See the device's user's guide).
Computer does not communicate with the camera	Make sure the batteries have a charge and are installed correctly (see Loading the AA batteries). Turn on the camera. Make sure the USB cable model U-8 is connected to the camera and the computer (see Transferring pictures/videos). Make sure EASYSHARE Software is installed (see Installing the software).

Picture quality problems

Status	Solution
Picture is not clear	To automatically set exposure and focus, press the Shutter button halfway. When the framing marks turn green, press the Shutter button completely down to take the picture. Clean the lens (see Care and maintenance). Make sure the camera is not in Macro mode if you are more than 27.6 in. (70 cm) from your subject. Place the camera on a flat, steady surface or use a tripod (especially in high-zoom settings or in low light).
Picture is too dark	Reposition the camera for more available light. Use Fill flash (see Using the flash) or change your position so light is not behind the subject. Move so that the distance between you and the subject is within the effective flash range. (See camera specifications starting on Camera specifications.) To automatically set exposure and focus, press the Shutter button halfway. When the framing marks turn green, press the Shutter button completely down to take the picture. In Smart Capture mode, adjust the Exposure Compensation ( ).
Picture is too light	Reposition the camera to reduce the amount of available light. Turn the flash off (see Using the flash). Move so that the distance between you and the subject is within the effective flash range. (See camera specifications starting on Camera specifications.) To automatically set exposure and focus, press the Shutter button halfway. When the framing marks turn green, press the Shutter button completely down to take the picture. In Smart Capture mode, adjust the Exposure Compensation ( ).

Status

Solution

Picture is not clear

To automatically set exposure and focus, press the Shutter button halfway. When the framing marks turn green, press the Shutter button completely down to take the picture.
Clean the lens (see Care and maintenance).
Make sure the camera is not in Macro mode if you are more than 27.6 in. (70 cm) from your subject.
Place the camera on a flat, steady surface or use a tripod (especially in high-zoom settings or in low light).

Picture is too dark

Reposition the camera for more available light.

Use Fill flash (see Using the flash) or change your position so light is not behind the subject.
Move so that the distance between you and the subject is within the effective flash range. (See camera specifications starting on Camera specifications.)
To automatically set exposure and focus, press the Shutter button halfway. When the framing marks turn green, press the Shutter button completely down to take the picture.
In Smart Capture mode, adjust the Exposure Compensation ( ).

Picture is too light

Reposition the camera to reduce the amount of available light.

Turn the flash off (see Using the flash).
Move so that the distance between you and the subject is within the effective flash range. (See camera specifications starting on Camera specifications.)
To automatically set exposure and focus, press the Shutter button halfway. When the framing marks turn green, press the Shutter button completely down to take the picture.
In Smart Capture mode, adjust the Exposure Compensation ( ).

Direct printing (PICTBRIDGE enabled Printer) problems

Status	Solution
Cannot find the desired picture	Use the Direct printing menu to change the image storage location.
The Direct printing menu interface turns off	Press any camera button to redisplay the menu.
Cannot print pictures	Make sure there is a connection between the camera and the printer (see Printing pictures). Make sure the printer and the camera have power.
Camera or printer display an error message	Follow the prompts to resolve the issue.

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