Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem
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Possible Solutions
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Printer does not power on
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Make sure you are using the power cord that came with your printer.
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Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip.
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If the USB 2.0 cable was disconnected from the printer, then reconnected, or if power to the printer was interrupted, restart the computer.
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Printer not detected
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Make sure your printer is plugged in and turned on.
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If you are using a USB cable, make sure:
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If you are using a wireless connection, make sure:
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the printer is connected to your wireless network (check the Wi-Fi connectivity LED and the SSID).
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your router is transmitting data.
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the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
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Wireless connectivity
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For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
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Printhead carriage jam
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Open the printer access door and clear any obstructions.
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Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)
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Print quality
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For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.
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Make sure the paper is loaded correctly (see Loading paper).
For more information, go to
www.kodak.com/go/itg, select All-in-one printer, then Print Quality (missing colors, blank prints, etc).
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Ink cartridge
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Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges.
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Remove, then install the cartridges again. Make sure the cartridges click into place.
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Paper jam
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Check for paper behind the duplexer in the rear-access cleanout area.
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Remove the duplexer and gently remove any paper from inside the printer.
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Make sure the paper in the tray is free of tears or creases.
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Make sure you do not overload the paper tray.
For more information, go to
www.kodak.com/go/itg. Select All-in-one printer, then Paper jam.
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Cannot send or receive a fax
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Make sure that the wall phone line is plugged into the Line in port.
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Verify that the wall jack works by plugging in a phone and checking for a dial tone.
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Verify that Region is set to the correct country.
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Press Home.
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Press or to select Printer Settings, then press OK.
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Press to select Country/Region, then press OK.
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Press or to select your country, then press OK.
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If you are connected to a DSL phone line, make sure you have a DSL filter connected to the phone jack.
For more information, go to
www.kodak.com/go/itg. Select All-in-one printer, then Cannot use a feature on my printer, then Fax.
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Error messages or other problems you cannot resolve
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If you need to contact Kodak (see
www.kodak.com/go/contact), have the following information available:
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Kodak Service Number (located inside the printer when you open the printer access door)
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Printer model number (located on the control panel)
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Computer model, operating system, and version of Home Center Software
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Exact wording of any error message(s)
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