KODAK OFFICE HERO 6.1 All-in-One Printer — Extended User Guide


Table of Contents > Troubleshooting > Getting help on the Web

11 Troubleshooting

Getting help on the Web

For more troubleshooting information:

Get help with wireless networking.

www.kodak.com/go/inkjetnetworking

Search our knowledge base of Answers to Questions.

www.kodak.com/go/hero6_1support

Download the latest firmware and software for optimal printer performance.

www.kodak.com/go/hero6_1downloads

Check the Extended User Guide for detailed instructions and the recommended system requirements

www.kodak.com/go/hero6_1manuals

Get help with problems you cannot resolve.

Contact Kodak at www.kodak.com/go/contact and have the following information available:

  • KODAK Service Number (located inside the printer when you open the access door)

  • Printer model number (located on the control panel)

  • Computer model, operating system, and version of Home Center Software

  • Exact wording of any error message(s) and the error code



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