KODAK PLAYFULL Waterproof Video Camera / Ze2 — User guide

Table of Contents > Solving camera problems > Resetting the camera

4 Solving camera problems

Resetting the camera

If the camera will not turn off, use a straightened paper clip, pen, or stylus tip to gently but firmly press the button for about 1 second. The camera turns off. When you turn on the camera again, you may need to reset the Date and Time.

Go to www.kodak.com/go/Ze2support for the Extended user guide, firmware updates, and answers to your questions.

Status	Solution
Low battery.	Charge the battery (Charging the non-removable battery).
Card or internal memory is nearly full.	Transfer videos/pictures to your computer (Transferring, sharing online, editing), then format (erase) the card in the camera (Using the settings menu) or card reader. Insert another card. For the best experience, we strongly suggest purchasing a Class 4 or higher SDHC Card.
Corrupt or unusable card.
Unrecognized file.	Transfer videos/pictures to your computer (Transferring, sharing online, editing).
LCD is hard to see.	Turn on the LCD Glare Shield in the Settings menu (Using the settings menu), then enable it in Liveview (Taking a picture or video).
Camera will not turn on.	Ensure that the battery is charged (Charging the non-removable battery). Ensure the camera is clean and dry. (If it's wet inside, open all doors. Remove the card. Do not turn on the camera. Let it dry for at least 24 hours.)
Videos are blurry.	Ensure that the lens is clean. Ensure that the subject is at least 1 m (3.3 ft) from the lens.
Videos are choppy or jumpy when played on a computer.	Use ARCSOFT MEDIAIMPRESSION for KODAK Software for video playback (Transferring, sharing online, editing). Ensure that the computer system requirements are met. Go to www.arcsoft.com/support or www.kodak.com/go/HDsysreq. For the best experience, we strongly suggest purchasing a Class 4 or higher SDHC Card.
Videos do not play on a TV.	Verify that an HDMI or AV Cable is properly connected directly to the TV input (Viewing videos/pictures on a TV). Ensure that your TV settings are correct for an HDMI or AV connection. Ensure that the Video Output is set correctly (Using the settings menu).
Solve problems with ARCSOFT Software.	Go to www.arcsoft.com/support. (For other applications, go to their support sites.)

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