KODAK HERO 4.2 All-in-One Printer — Extended User Guide

Printer does not power on

• Make sure you are using the power cord that came with your printer.

• Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip, and that the LED on the AC adapter is lit.

• Make sure that the power cord is securely connected to the power cord port in the back of the printer.

Printer not detected

• Make sure your printer is plugged in and turned on.

• If you are using a USB cable, make sure:

  • it is a USB 2.0 high-speed cable.

  • it is connected to both your printer and your computer.

  • you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

• If you are using a wireless connection, make sure:

  • the Wi-Fi connectivity LED remains lit.

  • the printer is connected to your wireless network.

    To check:

    1. On the printer, press .

    2. Touch , then touch Network Settings.

    3. Touch View Network Configuration.

       Make sure that the Active Connection Type is Wi-Fi, and that the IP Address is not all zeros.

  • your router is transmitting data.

  • the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

  For additional information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam

• Open the access door and clear any obstructions.

• Make sure the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

Ink cartridge errors

• Make sure KODAK Ink Cartridges are installed. Do not use non-Kodak brand or refilled ink cartridges.

• Remove, then install the cartridges again. Make sure the cartridges click into place.

Too much paper curl after printing

• If you are printing pictures or documents with large areas of image content, try increasing the top and bottom margins when printing in portrait mode or the left and right margins when printing in landscape mode. Start with a 1-inch margin on top and bottom and a 0.25-in. (0.62-cm) margin on the sides. The larger the margin, the less potential there is for curl.

• Print on a higher weight paper, such as 24 lb (90 gsm) paper or use KODAK Ultimate Paper.

• Apply a border rather than printing in a borderless mode.

• If the paper is not stacking properly in the output tray, remove the pages as they exit.

Print quality

• For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.

• Make sure the paper is loaded correctly (see Loading paper).

• Clean the printhead:

  • Press .

  • Touch , then touch Maintenance.

  • Touch Clean Printhead.

• Calibrate the printer:

  • Press .

  • Touch , then touch Maintenance.

  • Touch Calibrate Printer.

For more information, go to www.kodak.com/go/hero4_2support, then type the problem in the search field.

Paper jam

• Check for paper behind the duplexer in the cleanout area.

• Make sure the paper in the tray is free of tears or creases.

• Make sure you do not overload the paper tray.

• For more information, go to www.kodak.com/go/hero4_2support, then type jam in the search field.

Error codes/messages or other problems you cannot resolve

• Go to www.kodak.com/go/hero4_2support, then type your error code or message.

If you need to contact Kodak (see www.kodak.com/go/contact), have the following information available:

• Kodak Service Number (located inside the printer when you open the access door)

• Printer model number (located on the front of the printer)

• Computer model, operating system, and version of Home Center Software

• Exact wording of any error message(s) and the error code