Kodak ESP 5 All-in-One Printer — User Guide


Table of Contents > Troubleshooting > General troubleshooting

8 Troubleshooting

General troubleshooting

Printer fails to power on

Probable Cause

The power supply is not properly connected.

Corrective Action

  • Make sure the electrical power cord is connected to the alternating current power adapter, and is plugged into a grounded power outlet or power strip.

  • If using a power strip, make sure it is turned on.

  • If using a switched power outlet, make sure the switch is on.

  • Make sure the power outlet is supplying power.

  • Verify the light on the Kodak printer power cord plug is lit.

Probable Cause 2

The USB cable was unplugged from the printer and then reconnected; or, power to the printer is interrupted.

Corrective Action

  • Restart the computer.

Probable Cause 3

The USB cable is not 2.0 compliant.

Corrective Action

  • Replace the USB cable with a USB 2.0 compliant cable.

    NOTE: For optimal quality and performance, use a good-quality high speed USB 2.0 cable. When connecting to the Kodak All-in-One printer, use the USB ports located in the back of the computer. Any USB 2.0 hubs that are used should be self-powered.

  • Restart the computer.

If none of the above corrects the problem, contact Kodak support.

Device not recognized

Probable Cause

Any of the following can prevent your Kodak All-in-One printer from reading a connected device (digital camera, USB drive, or memory card).

  • The camera is turned OFF.

  • The USB connector on a USB drive is not fully inserted into the USB port.

  • The memory card is not completely inserted.

  • The memory card file system is corrupt.

  • More than one memory card is inserted

  • The USB device is not supported.

Corrective Action

  • Correct any connection problems and try again.

  • If the file system is corrupt, reformat it.

  • Disconnect the unsupported device.

Ink cartridge not recognized

Probable Cause 1

The color or black ink cartridge installed was not recognized.

WARNING: Generic or non-Kodak ink cartridges may not function with the All-in-One printer. Kodak recommends using genuine Kodak ink cartridges.

Corrective Action

Install a genuine Kodak ink cartridge.

Probable Cause 2

One of the ink cartridges needs to be replaced.

Corrective Action

Replace the ink cartridge.

Multiple paper feed

Probable Cause

Multiple sheets of paper were pulled through printer.

Corrective Action

IMPORTANT: Kodak Inkjet paper is recommended for your Kodak All-in-One printer.

  1. Remove the paper from the paper tray.

  2. Carefully "fan" the paper to keep the sheets from sticking together.

  3. Reload the paper tray. Do not overfill.

  4. Press OK.

Multiple pictures not scanned properly

When scanning or copying, the Kodak printer can detect multiple images on the scanner glass, straighten them, and create individual files. If you are having trouble with this feature, check the following:

Probable Cause

Your photos are not placed optimally on the scanner glass.

Corrective Action

  • Make sure that your photos do not overlap.

  • Place photos away from the edges of the scanner glass.

  • Some images do not scan well. Light-colored images may not be detected as separate images.

  • You may need to make adjustments to the scanning area using the Preview feature in the Kodak Home Center.

Probable Cause 2

The scanner glass is dirty.

Corrective Action

Make sure the scanner glass is completely clean or the photos might not scan properly (see Cleaning the scanner glass).

Probable Cause 3

The scanner lid is dirty.

Corrective Action

Clean the scanner lid (see Cleaning the scanner lid).

No communication with computer

Probable Cause

Your Kodak printer is not connected to your computer.

Corrective Action

  • Make sure your printer is plugged in and turned on.

  • Make sure you are using the proper USB cable (USB 2.0).

  • If you are using a USB hub to connect the USB cable to the computer, make sure that it has power. Use a self-powered (connected to an electrical outlet) USB hub instead of one that uses the computer's internal power.

  • Check the connection from your computer to your printer. Ensure that the square end of the USB cable is plugged in to the USB port on the back of your printer, and the flat end into a USB port on your computer.

  • You may need to disconnect other printers or scanners from your computer.

  • After checking connections, restart your computer.

  • Make sure your computer meets the minimum system requirements, otherwise upgrade your system if necessary.

For more information on connecting your printer to your computer, see the Start Here booklet that came with your printer.

No paper feed

Probable Cause

The paper tray may be empty, or there may be a problem with the paper in the tray.

IMPORTANT: Kodak Inkjet paper is recommended for your Kodak All-in-One printer.

Corrective Action

If the tray is empty, load paper into the paper tray, then resume printing. Check for a message from the printer status monitor (Windows) or the printer queue window (Macintosh) on your computer. Check for a problem with the paper in the tray.

To check the paper

  1. Inspect the paper and make sure no paper sheets are damaged in any way. Reload with new paper, if necessary.

  2. Carefully "fan" the paper to keep the sheets from sticking together.

  3. Reload the paper tray. Do not overfill.

  4. Press OK.

One or more of the colors on the calibration sheet is missing

Probable Cause

The printhead is not installed correctly. If the printhead has been working properly, it may have come loose.

Corrective Action

If the printhead has come loose:

  1. Open the printer access door, and then remove the black and color ink cartridges.

  2. Press the printhead release button.

  3. Lift the printhead out.

  4. Reinsert the printhead and ink cartridges.

    NOTE: See "Replacing the Printhead" on page 38 for illustrated instructions for performing this procedure.If this does not resolve your printing issue, contact Kodak Service and Support.

Paper jam

Probable Cause

The paper did not advance, was not picked up properly from the paper tray, or is lodged inside the printer.

IMPORTANT: Kodak Inkjet paper is recommended for your Kodak All-in-One printer.

Corrective Action

  1. Remove the paper from the tray you used when the jam occurred.

  2. Turn off the printer.

  3. Open the rear access area and pull the paper out from the rollers without tearing it.

    CAUTION:
    If the paper tears while removing it, make sure you remove all the torn pieces. More jams are likely to occur when torn pieces are left in the printer.
  4. Reload the paper tray, but do not overfill it.

  5. Turn the printer on.

  6. Press OK.

Printer not responding

Probable Cause

The firmware or software is not in a ready state.

Corrective Action

  • Turn the printer off and turn it back on.

  • If the problem persists, unplug the power cord from the power supply and plug it back in.

  • If the problem continues to persist, restart your computer.

Transfer pictures failure

Problem

Nothing happens when you try to transfer photos to the computer.

Corrective Action

  • Remove the memory card or USB device and reinsert it.

  • Check the power connection to the computer.If you are trying to transfer photos from a memory card and a PictBridge camera is connected, disconnect the camera.

  • Close any unnecessary software applications, and minimize any remaining application windows. Follow any messages on the screen that may have been hidden by other windows.

  • Disconnect then reconnect the USB cable from the printer to the computer.

  • Make sure you are using a high-quality USB cable which is communicating with the computer. (See No communication with computer.)

  • If the pictures are on a USB device, make sure it uses a supported file system (see Device not recognized).

  • Make sure your computer meets the minimum system requirements for using your printer (see "General troubleshooting). Upgrade your system if necessary.

User guide on the CD is obsolete

Probable Cause

The User Guide has been updated since the software CD was released.

Corrective Action

  • Download the most recent version of the User Guide from Kodak.com.

Wrong paper size

Probable Cause

The print size or paper size you selected may be larger or smaller than the paper found in the paper tray.

Corrective Action

  • Replace the paper in the paper tray with the correct size.

  • Press OK.

If the situation continues, contact Kodak support.

Macintosh OS X troubleshooting

Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software

Probable Cause

This error only occurs with non-Intel Macintosh computers running Leopard OS version 10.5. Apple has confirmed that there are problems running the latest version (Leopard) on G5 processors.

Corrective Action

  • Upgrade to Macintosh OS 10.5.2.

Windows Vista troubleshooting

WIA (Windows Image Acquisition) error: service has stopped working

Probable Cause 1

The USB cable is unplugged and reconnected to the printer or when the printer terminated error.

Probable Cause 2

Power is interrupted. This results in the inability to connect a camera and transfer pictures from the camera. Neither the camera nor the printer is visible through the Transfer All to My PC option on the Print Photo Options menu.

Corrective Action

  • Restart the computer and printer.

Home Center software on Windows works incorrectly following software upgrade

Probable Cause

Some changes in the Home Center software on Windows systems may have been affected by enabled Security and/or User Account Control settings.

Corrective Action

  1. Right-click on the Home Center icon (shortcut) on the Desktop.

  2. Select Properties.

  3. Select the Compatibility tab.

  4. Check the box that says "Run the program as an administrator."



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