KODAK ESP Office 6100 Series All-in-One Printer — Extended User Guide

Table of Contents > Troubleshooting > Basic troubleshooting

9 Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

Problem Possible Solutions

Printer does not power on

  • Make sure you are using the power cord that came with your printer.

  • Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip.

  • If the USB 2.0 cable was disconnected from the printer, then reconnected, or if power to the printer was interrupted, restart the computer.

Printer not detected

  • Make sure your printer is plugged in and turned on.

  • If you are using a USB cable, make sure:

    • you have a USB 2.0 cable.

    • that the USB cable is connected to both your printer and your computer.

  • If you are using a wireless connection, make sure:

    • the printer is connected to your wireless network (check the Wi-Fi connectivity LED and the SSID).

    • your router is transmitting data.

    • the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

    For additional information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Printhead carriage jam

  • Open the printer access door and clear any obstructions.

  • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

Print quality

  • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.

  • Make sure the paper is loaded correctly (see Loading paper).

For more information, go to www.kodak.com/go/itg, select All-in-one printer, then Print Quality (missing colors, blank prints, etc).

Ink cartridge

  • Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges.

  • Remove, then install the cartridges again. Make sure the cartridges click into place.

Paper jam

  • Check for paper behind the duplexer in the rear-access cleanout area.

  • Remove the duplexer and gently remove any paper from inside the printer.

  • Make sure the paper in the tray is free of tears or creases.

  • Make sure you do not overload the paper tray.

For more information, go to www.kodak.com/go/itg. Select All-in-one printer, then Paper jam.

Cannot send or receive a fax

  • Make sure that the wall phone line is plugged into the Line in port.

  • Verify that the wall jack works by plugging in a phone and checking for a dial tone.

  • Verify that Region is set to the correct country.

    • Press Home.

    • Press or to select Printer Settings, then press OK.

    • Press to select Country/Region, then press OK.

    • Press or to select your country, then press OK.

  • If you are connected to a DSL phone line, make sure you have a DSL filter connected to the phone jack.

For more information, go to www.kodak.com/go/itg. Select All-in-one printer, then Cannot use a feature on my printer, then Fax.

Error messages or other problems you cannot resolve

If you need to contact Kodak (see www.kodak.com/go/contact), have the following information available:

  • Kodak Service Number (located inside the printer when you open the printer access door)

  • Printer model number (located on the control panel)

  • Computer model, operating system, and version of Home Center Software

  • Exact wording of any error message(s)

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