KODAK OFFICE HERO 6.1 All-in-One Printer — Extended User Guide

Table of Contents > Troubleshooting > Basic troubleshooting

11 Troubleshooting

Basic troubleshooting

If you experience an error with your printer, restarting your printer will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.

If you still experience a problem, use the following information to help troubleshoot your printer.

Problem Possible Solutions

Printer does not power on

  • Make sure you are using the power cord that came with your printer.

  • Make sure that the power cord is connected to the AC adapter and is plugged into an outlet or power strip, and that the LED on the AC adapter is lit.

  • Make sure that the power cord is securely connected to the power cord port in the back of the printer.

Printer not detected

  • Make sure that your printer is plugged in and turned on.

  • If you are using a USB cable, make sure that:

    • it is a USB 2.0 high-speed cable.

    • it is connected to both your printer and your computer.

    • you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

  • If you are using a wireless connection, make sure:

    • the Wi-Fi connectivity LED remains lit.

    • the printer is connected to your wireless network.

      To check:

      1. On the printer, press Home.

      2. Press to select Network Settings, then press OK.

      3. Press to select View Network Configuration, then press OK.

        Make sure that the Active Connection Type is Wi-Fi, and that the IP Address is not all zeros.

    • your router is transmitting data.

    • the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

    For additional information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam

  • Open the access door and clear any obstructions.

  • Make sure that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)

Ink cartridge errors

  • Make sure that KODAK Ink Cartridges are installed. Do not use non-Kodak brand or refilled ink cartridges.

  • Remove, then install the cartridges again. Make sure the cartridges click into place.

Too much paper curl after printing

  • If you are printing pictures or documents with large areas of image content, try increasing the top and bottom margins when printing in portrait mode or the left and right margins when printing in landscape mode. Start with a 1.0-inch (2.5-cm) margin on top and bottom and a 0.25-inch (0.62-cm) margin on the sides. The larger the margin, the less potential there is for curl.

  • Print on a higher weight paper, such as 24 lb (90 gsm) paper, or print on KODAK Ultimate Paper.

  • Apply a border rather than printing in borderless mode.

  • If the paper is not stacking properly in the output tray, remove the pages as they exit.

Print quality

  • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.

  • Make sure the paper is loaded correctly. See Loading plain paper and Loading photo paper .

  • Clean the printhead:

    • Press Home.

    • Press to select Maintenance, then press OK.

    • Press to select Clean Printhead, then press OK.

  • Calibrate the printer:

    • Press Home.

    • Press to select Maintenance, then press OK.

    • Press to select Calibrate Printer, then press OK.

For more information, go to www.kodak.com/go/hero6_1support, then type the problem in the search field.

Paper jam

  • Check for paper behind the duplexer in the cleanout area.

  • Remove the duplexer and gently remove any paper from inside the printer.

  • Make sure the paper in the tray is free of tears or creases.

  • Make sure you do not overload the paper tray.

For more information, go to www.kodak.com/go/hero6_1support, then type jam in the search field.

Cannot send or receive a fax

  • Make sure that the wall phone line is plugged into the Line in port.

  • Verify that the wall jack works by plugging in a phone and checking for a dial tone.

  • Verify that Regions is set to the correct country code.

    • Press Home.

    • Press or to select Printer Settings, then press OK.

    • Press to select Country/Region, then press OK.

    • Press or to select your country, then press OK.

  • If you are connected to a DSL phone line, make sure you have a DSL filter connected to the phone jack.

For more information, go to www.kodak.com/go/hero6_1support, then type Fax in the search field

Error codes/messages or other problems you cannot resolve

Go to www.kodak.com/go/hero6_1support, then type your error code or message.

If you need to contact Kodak (see www.kodak.com/go/contact), have the following information available:

  • KODAK Service Number (located inside the printer when you open the access door)

  • Printer model number (located on the control panel)

  • Computer model, operating system, and version of Home Center Software

  • Exact wording of any error message(s) and the error code

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