Kodak EasyShare-One zoom digital camera — User's guide


Table of Contents > Troubleshooting > Camera

9 Troubleshooting

Camera

For step-by-step product support, visit www.kodak.com/go/easyshare-onesupport and select Interactive Troubleshooting & Repairs.

Problem Cause and/or solution

Camera does not turn on

  • Remove the battery and verify that it is the correct type. Before reinserting, be sure the battery is oriented so that the battery contacts line-up with the contacts inside the battery slot on the camera (Loading the battery).

  • Place the camera on a compatible Kodak EasyShare camera dock or printer dock (sold separately), then try again.

  • Connect the camera to a Kodak 5-volt AC adapter (sold separately), then try again.

See Battery life for more battery information.

Camera does not turn off and the lens does not retract

Camera buttons and controls do not function

Lens does not extend when camera turns on

  • Camera may be in View . Slide the Capture/View switch to the Capture position to extend lens and take pictures.

  • Remove the battery and wipe the contacts with a clean, dry cloth.

  • Insert a charged battery (Loading the battery).

  • Turn the camera off then on again (Turning the camera on and off).

Pictures remaining number does not decrease after you take a picture

  • Continue taking pictures. The camera is operating normally.

    (The camera estimates the number of pictures remaining after each picture is taken, based on picture size and content.)

Picture orientation is not accurate

  • Set the Orientation Sensor to ON (Changing device settings).

  • The camera lens is pointing straight up or straight down. Tilt camera slightly to allow the camera to better detect orientation.

Flash does not fire

Storage location is almost or entirely full

  • Change the image storage location to internal memory by removing the memory card.

You cannot take a picture

Cannot locate a picture

  • Slide the Capture/View switch to the View position and press the Menu button to choose an appropriate view option.

  • The picture may have been transferred to EasyShare software during synchronization, and removed from your camera. Check the sync & transfer settings in your EasyShare software. Click the Help button in the Kodak EasyShare software for details.

Slide show does not run on an external video device

  • Adjust the camera Video Out setting (NTSC or PAL, Changing device settings).

  • Make sure that the external device settings are correct (see the device's user's guide).

Error message appears on the screen

Memory card not recognized or camera freezes with card

A memory card is inserted in the Wi-Fi card slot

  • Using a separate memory card to remove it: with contacts facing out, insert the card into the Wi-Fi card slot. Gently push the card against the inserted card to unseat it from the connector. Remove the card by inverting the camera.



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