KODAK SLICE Touchscreen Camera — Extended user guide

Table of Contents > Getting help > Troubleshooting

8 Getting help

Troubleshooting

For step-by-step product support, go to www.kodak.com/go/slicesupport and choose Step-by-Step Solutions and Repair.

Camera problems

If	Try one or more of the following
Camera does not turn on.	If battery power is extremely low, the camera may turn off. In most cases, this is normal and can be corrected by recharging the battery. In the U.S. and other countries where the Step-by-Step Solutions and Repair tool is available: Recharge the battery or install a new one. Loading the rechargeable battery. If the problem persists, go to Step-by-Step Solutions and Repair to resolve or to set up a repair request. In countries where the Step-by-Step Solutions and Repair tool is not available: Remove the battery. Wipe the battery contacts with a soft, clean cloth. Install the battery, then turn on the camera. Recharge the battery or install a new one. Loading the rechargeable battery. If the problem persists: Verify that you are using the correct battery. Go to www.kodak.com/go/batterychart. Recharge the battery or install a new one. Loading the rechargeable battery. If the problem persists, go to www.kodak.com/go/wwcontacts to locate your nearest repair center.
Camera does not turn off.	Remove the battery, then reinsert or replace it. If the camera still does not function, go to www.kodak.com/go/slicesupport and select Step-by-Step Solutions and Repair.
Pictures remaining number does not decrease after taking a picture.	The camera is operating normally. Continue taking pictures.
Stored pictures are corrupted.	Retake pictures. (Do not remove card while the camera is on. Keep rechargeable battery charged.) Transfer the pictures to the computer (Transferring and printing), then format the card or internal memory ( ). Caution: Formatting a card deletes all pictures and videos, including protected files.
In Review mode, you do not see a picture (or the expected picture) on the LCD screen.	Check the image storage location setting ( ).
In Review mode, a blue or black screen is displayed instead of a picture.	Transfer the picture to the computer (Transferring and printing), then format the card or internal memory ( ). Caution: Formatting a card deletes all pictures and videos, including protected files.
Shutter button does not work.	Turn on the camera (Turning on the camera). Transfer pictures to the computer (Transferring and printing), delete pictures from the camera (Deleting pictures/videos), switch image storage locations ( ), or insert a card with available memory (Storing pictures on a microSD/SDHC Card).
Picture is too light.	Move so there is at least 2 ft (0.6 m) between the camera and the subject. Turn off the flash, or move further from the subject. Decrease Exposure Compensation (Using exposure compensation to adjust brightness).
Picture is not clear.	Clean the lens (Care and maintenance). Make sure your camera is not in Close-up mode (Taking pictures/videos). Move so there is at least 2 ft (0.6 m) between the camera and the subject. Press the Shutter button halfway to focus and set exposure. When the framing marks turn green, press the Shutter button completely down. Place the camera on a steady surface.
Picture is too dark.	Turn on the flash (Using the flash ). Stay within the flash distance (Camera specifications). Use Fill flash (Using the flash ) or change your position so light is not behind the subject. Increase Exposure Compensation (Using exposure compensation to adjust brightness).
Camera does not recognize the microSD/SDHC Card.	Purchase a certified microSD/SDHC Card. Format the card ( ). Caution: Formatting a card deletes all pictures and videos, including protected files. Insert a card into the slot (Storing pictures on a microSD/SDHC Card).
Camera freezes up when a card is inserted or removed.	Turn the camera off, then back on. Make sure the camera is turned off before inserting or removing a card.
Memory card full.	Insert a new card (Storing pictures on a microSD/SDHC Card), transfer pictures to the computer (Transferring and printing), or delete pictures (Deleting pictures/videos).
Memory card and internal memory full.	Transfer pictures to the computer (Transferring and printing).
The Reset Camera feature did not take effect.	After using the Reset Camera feature ( ), turn the camera off and then on again.

Camera/computer communications

If	Try one or more of the following
Cannot transfer pictures. (The Add New Hardware Wizard cannot locate drivers.)	Disconnect the USB cable. Close all open applications. Re-install the software (Transferring and printing).
The computer does not communicate with the camera.	Turn on the camera (Turning on the camera). Install new battery (Loading the rechargeable battery) or charge rechargeable battery (Charging the battery). Connect the USB cable to the camera and the computer (Transferring and printing). Install the software (Transferring and printing). Disconnect the USB cable. Close all open applications. Re-install the software (Transferring and printing). Disconnect the camera and cable from the computer. Close all software applications, then reconnect the camera.
Pictures taken in Smart Capture with Orientation Sensor set to "On Transfer" are not correctly rotated when transferred to the computer.	In the Setup menu, change the Orientation Sensor setting to "On" ( ). Then, take new pictures and transfer them to the computer.
HD videos longer than 20 minutes are not transferred to the computer.	Use a card reader to drag and drop long videos to the computer. Take shorter videos.
Tags that are assigned to a video do not transfer to the computer.	After a picture/video is transferred to the computer, assign tags using KODAK Software.
Email tags are not transferred to the computer, or email address are deleted from the camera.	After a picture/video is transferred to the computer, assign email tags using KODAK Software.

LCD messages

If	Try one or more of the following
No images to display	Change image storage location setting ( ).
Memory card requires formatting	Insert a new card (Storing pictures on a microSD/SDHC Card) or format the card ( ). Caution: Formatting a card deletes all pictures and videos, including protected files.
Memory card cannot be read (Please format memory card or insert another card)
Internal memory requires formatting	Format the internal memory ( ). Caution: Formatting deletes all pictures and videos, including protected files. (Formatting internal memory also deletes email addresses, and keyword tags.)
Internal memory cannot be read (Please format internal memory)
Memory card is unusable (Insert new memory card)	Insert a new card (Storing pictures on a microSD/SDHC Card) or format the card ( ). Caution: Formatting a card deletes all pictures and videos, including protected files.
High camera temperature. (Camera will be turned off.)	Leave the camera off for ten minutes, then turn it back on. If the message reappears, go to www.kodak.com/go/slicesupport and select Step-by-Step Solutions and Repair.
Unrecognized file format	Transfer the picture to the computer (Transferring and printing), or delete it (Deleting pictures/videos).
Camera error #XXXX. See user's guide.	Turn camera off, then back on. If the message reappears, go to www.kodak.com/go/slicesupport and select Step-by-Step Solutions and Repair.

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