Kodak EasyShare CX7430 zoom digital camera — User's guide


Table of Contents > Troubleshooting > Camera problems

7 Troubleshooting

Camera problems

Problem Cause Solution

Camera does not turn on.

Battery is not installed correctly or is exhausted.

Recharge the battery or install a new one (Loading the batteries).

Camera does not turn off; lens does not retract.

The camera has locked up.

Remove the battery, then reinsert or replace it. If the camera still does not function, contact Customer Support (Getting help).

Pictures remaining number does not decrease after taking a picture.

Picture does not take up enough space to decrease the number.

The camera is operating normally. Continue taking pictures.

Picture orientation is not accurate.

The camera was rotated or tilted while the picture was taken.

Set the Orientation Sensor ().

Short battery life with Kodak EasyShare Ni-MH rechargeable battery pack.

Dirt or oxidation on the battery contacts.

Wipe the contacts with a clean, dry cloth (Extending battery life) before loading batteries in the camera.

Stored pictures are corrupted.

The card was removed or the batteries expired while the ready light was blinking.

Retake picture. Do not remove card while the ready light is blinking. Keep battery charged.

Shutter button does not work.

Camera is not turned on.

Turn on the camera (Turning the camera on and off).

The camera is processing a picture; the ready light (near the viewfinder) is blinking red.

Wait until the ready light stops blinking red before attempting to take another picture. You can take a picture even if the ready light is blinking green.

The card or internal memory is full.

Transfer pictures to the computer (Connecting camera to computer), delete pictures from the camera (Deleting pictures and videos), switch storage locations (), or insert a card with available memory (Storing pictures on an SD/MMC card).

The Shutter button was not pressed.

For best pictures, see Taking a picture.

In Review mode, you do not see a picture (or the expected picture) on the camera screen.

The camera may not be accessing the correct storage location.

Check the picture storage location setting ().

In Review mode, a black screen is displayed instead of a picture.

The file format is unrecognized.

Transfer the picture to the computer (Connecting camera to computer).

Slide show does not run on external video device.

Video Out setting is incorrect.

Adjust the camera Video Out setting (NTSC or PAL, ).

External device is set incorrectly.

See the external device's user's guide.

Picture is too light.

The subject was too close for flash.

Move so there is at least 2 ft (0.6 m) between camera and subject.

The light sensor is covered.

Hold the camera so your hands or other objects do not cover the light sensor ().

Too much light.

Decrease Exposure Compensation (Changing picture-taking settings).

Auto exposure was not achieved.

To take the best possible pictures, press the Shutter button halfway and hold. When the ready light glows green, press the Shutter button the rest of the way down to take the picture.

Picture is not clear.

The lens is dirty.

Clean the lens (Tips, safety, maintenance).

Subject too close when taking picture.

Move so there is at least 23.6 in. (60 cm) between the camera and the subject, or at least 5.1 in. (13 cm) at Wide in Close-up mode.

Subject or the camera moved while the picture was taken.

Place the camera on a flat, steady surface or use a tripod.

Auto-focus was not achieved.

To take the best possible pictures, press the Shutter button halfway and hold. When the ready light glows green, press the Shutter button the rest of the way down to take the picture. (If the orange light blinks, release the Shutter button and recompose picture.)

Camera is in Close-up mode.

Use Close-up mode when subject is 5.1-27.6 in. (13-70 cm) from the lens in Wide Angle; 8.7-27.6 in. (22-70 cm) in Telephoto.

Picture is too dark or underexposed.

Flash is not on, or the subject was too far away for the flash to be effective.

Move so there is no more than 11.8 ft (3.6 m) between the camera and the subject; 6.9 ft (2.1 m) in Telephoto.

Auto exposure was not achieved.

To take the best possible pictures, press the Shutter button halfway and hold. When the ready light glows green, press the Shutter button the rest of the way down to take the picture.

Not enough light.

Increase Exposure Compensation (Changing picture-taking settings).

The camera does not recognize SD/MMC card.

The card may not be SD/MMC certified.

Purchase a certified SD/MMC card.

The card may be corrupt.

Reformat the card ().

Caution: Formatting deletes all pictures and videos, including protected files.

Card is not properly inserted in camera.

Insert a card into the slot, then push to seat (Storing pictures on an SD/MMC card).

Camera freezes up when a card is inserted or removed.

Camera detects an error when the card is inserted or removed.

Turn the camera off, then back on.

Make sure the camera is off when inserting or removing a card.

Memory card full

Storage is full.

Insert a new card (Storing pictures on an SD/MMC card), transfer pictures (Connecting camera to computer), or delete pictures (Deleting pictures and videos).

The maximum number of files or folders is reached (or other directory concern).

Transfer pictures and videos to the computer, then format the card or internal memory ().

Caution: Formatting a card deletes all pictures and videos, including protected files.



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