Kodak EasyShare Z612 zoom digital camera — User's guide


Table of Contents > Troubleshooting > Camera problems

5 Troubleshooting

Camera problems

For step-by-step product support, visit www.kodak.com/go/z612support and select Interactive Troubleshooting and Repairs.

If... Try one or more of the following

Camera does not turn on

  • Remove battery and verify that it's the correct type, then reinsert it.

  • Insert a new or charged battery.

  • Connect the camera to a Kodak 3-volt AC adapter (sold separately), then try again. See Battery information for more battery information.

Camera does not turn off and the lens does not retract

Camera buttons and controls do not function

Lens does not extend when camera turns on or does not retract

  • Confirm that the battery in camera is charged.

  • Turn camera off, then on again. (Lens does not extend in Favorites mode.)

  • If problem still exists, get help (Telephone customer support).

In Review, a blue or black screen is displayed instead of a picture

  • Transfer the picture to the computer.

  • Transfer all pictures to the computer (Transferring pictures ).

  • Take another picture. If problem still continues try internal memory and/or another memory card.

Pictures remaining number does not decrease after taking a picture

  • Continue taking pictures. The camera is operating normally.

(The camera estimates the number of pictures remaining after each picture is taken, based on picture size and content.)

Flash does not fire

Storage location is almost or entirely full

Battery life is short

You cannot take a picture

  • Turn the camera off, then on again. Make sure the camera is not in Favorites mode.

  • Depress shutter button completely down (Taking a picture ).

  • Insert a new or charged battery (Loading the battery).

  • Memory full. Transfer pictures to the computer (Transferring pictures ), delete pictures from the camera (Deleting pictures and videos), change image storage location, or insert a new card.

  • Wait until processing or saving function e.g., bursts, video, edits, formatting, and deleting is complete

Error message appears on EVF/LCD screen

Memory card not recognized or camera freezes with card.



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