Kodak EasyShare LS633 zoom digital camera — User's Guide


Table of Contents > Troubleshooting > Troubleshooting—Camera

10 Troubleshooting

Troubleshooting—Camera

Camera Problems

Problem Cause Solution

Camera does not turn on.

Battery is not properly installed.

Reinstall the battery (Loading the Battery).

Battery is not charged.

Recharge the battery (Charging the Battery).

Pictures remaining number does not decrease after taking a picture.

The picture does not take up enough space to decrease the number.

The camera is operating normally. Continue taking pictures.

You did not take a picture.

Use Review (Reviewing Pictures and Videos) or QuickView (Quickview—Reviewing the Picture Just Taken) to make sure a picture was taken.

Picture orientation is not accurate.

The camera was rotated or tilted while the picture was taken.

Set the Orientation Sensor (Setting the Orientation Sensor).

Shutter button does not work.

Camera is not turned on.

Turn on the camera (Turning On the Camera).

The camera is processing a picture; the Ready light (near the viewfinder) is blinking.

Wait until the light stops blinking before attempting to take another picture.

The card or internal memory is full.

Transfer pictures to the computer (Connecting Camera to Computer), delete pictures from the camera (Deleting Pictures and Videos), switch storage locations (Choosing Internal Memory or MMC/SD Card), or insert a card with available memory (Inserting an MMC/SD Card).

The shutter button was not pressed

For best pictures, see Auto Mode.

Part of the picture is missing.

(Also see Stored pictures are corrupted.)

Something was blocking the lens when the picture was taken.

Keep hands, fingers, or other objects away from the lens when taking pictures.

Your eye or the picture was not centered correctly in the viewfinder or camera screen.

Leave space around subject when centering picture in viewfinder or camera screen.

Stored pictures are corrupted.

The card was removed or the battery expired while the Ready light was blinking.

Retake picture. Do not remove card while the Ready light is blinking. Keep battery charged.

In Review mode, you do not see a picture (or the expected picture) on the camera screen.

The camera may not be accessing the correct storage location.

Check the picture storage location setting (Choosing Internal Memory or MMC/SD Card).

Picture is too dark.

Flash is not on.

Turn on the flash (Using the Flash).

The subject is too far away for the flash to have an effect.

Move so there is no more than 13.1 ft (4 m) between the camera and the subject; 6.5 ft (2 m) in Telephoto.

The subject is in front of a bright light (backlit).

Use Fill flash (Using the Flash) or change your position so light is not behind the subject.

Not enough light.

Use Long Time Exposure (Setting Long Time Exposure) or set ISO to 400 (Setting ISO Speed).

Auto exposure was not achieved.

To take the best possible pictures, press the Shutter button half-way and hold . When the Ready light glows green, press the Shutter button the rest of the way down to take the picture.

Picture is too light.

The flash is not needed.

Change to Auto flash or Flash Off (Turning On the Flash).

The subject was too close for flash.

Move so there is at least 2 ft (0.6 m) between camera and subject.

The light sensor is covered.

Hold the camera so your hands or other objects do not cover the light sensor.

Auto exposure was not achieved.

To take the best possible pictures, press the Shutter button half-way and hold . When the Ready light glows green, press the Shutter button the rest of the way down to take the picture.

Picture is not clear.

The lens is dirty.

Clean the lens (Tips, Safety, Maintenance).

Subject too close when taking picture.

Move so there is at least 23.6 in. (60 cm) between camera and subject, or at least 5.1 in. (13 cm) in Close-up mode (Wide).

Subject or the camera moved while the picture was taken.

Place the camera on a flat, steady surface or use a tripod

The subject is too far away for the flash to be effective.

Move so there is no more than 11.2 ft (3.4 m) between the camera and the subject; 6.5 ft (2 m) in Telephoto.

Auto focus was not achieved.

To take the best possible pictures, press the Shutter button half-way and hold . When the Ready light glows green, press the Shutter button the rest of the way down to take the picture. (If the amber light blinks, release the Shutter button and recompose picture.)

Slide show does not run on external video device.

Video Out setting is incorrect.

Adjust the camera Video Out setting (NTSC or PAL, Setting Video Out).

External device is set incorrectly.

See the external device's user's guide.

Camera freezes up when a card is inserted or removed.

Camera detected an error when the card was inserted or removed.

Turn the camera off, then back on. Make sure the camera is turned off before inserting or removing a card.

Camera/Computer Communications

Problem Cause Solution

The computer cannot communicate with the camera.

There is a problem with the configuration of the USB port on the computer.

See this file on the EasyShare software CD: USB.html Or, go to: www.kodak.com/go/ camerasupport

Camera power is off.

Turn on the camera (Turning On the Camera).

Battery is not charged.

Recharge the battery (Charging the Battery).

Some Advanced Power Management utilities on laptops turn off ports to save battery life.

See the Power Management section of the laptop user's guide to disable this feature.

USB cable is not securely connected.

Connect cable to camera and computer port (Transferring Pictures with the USB Cable).

Software is not installed.

Install the software (Installing the Software).

Too many applications are running on the computer.

Disconnect camera from the computer. Close all software applications, reconnect camera.

The Battery Monitor or similar software runs constantly.

Close that software before starting the Kodak software.

Cannot transfer pictures. Add New Hardware Wizard cannot locate drivers.

Software is not installed.

Disconnect USB cable. (If using camera dock, disconnect cable and remove camera from dock). Install EasyShare software (Installing the Software).

For camera dock 6000 troubleshooting, see Troubleshooting—Camera Dock 6000.

MMC/SD Cards and Internal Memory

Problem Cause Solution

The camera does not recognize MMC/SD card.

The card may not be MMC/SD certified.

Purchase a certified MMC/SD card.

The card may be corrupt.

Reformat the card (Formatting Internal Memory or MMC/SD Card).

Caution: Formatting erases all pictures and videos, including protected files.

Card is not properly inserted in camera.

Insert a card into the slot, then push to seat (Inserting an MMC/SD Card).

Memory card full

Storage is full.

Transfer pictures and videos to the computer, then delete them from the camera.

The maximum number of files or folders is reached (or other directory concern).

Transfer pictures and videos to the computer, then format the card or internal memory (Formatting Internal Memory or MMC/SD Card).

Caution: Formatting a card erases all pictures and videos, including protected files. (Formatting internal memory also erases email addresses. To restore addresses, see Kodak EasyShare software Help.)



Camera Screen Messages

Message Cause Solution

No images to display

There are no pictures in the current storage location.

Change picture storage location setting (Choosing Internal Memory or MMC/SD Card).

Memory card requires formatting

The card is corrupted or formatted for another digital camera.

Insert a new card or format the card (Formatting Internal Memory or MMC/SD Card).

Memory card cannot be read (Please format card or insert another card)

Internal memory requires formatting

The camera internal memory is corrupted.

Format the internal memory (Formatting Internal Memory or MMC/SD Card). Caution: Formatting a card erases all pictures and videos, including protected files. (Formatting internal memory also erases email addresses. To restore addresses, see Kodak EasyShare software Help.)

Internal memory cannot be read (Please format internal memory)

No memory card (Files not copied)

There is no card in the camera. Pictures were not copied.

Insert a card (Choosing Internal Memory or MMC/SD Card).

Not enough space to copy files (Files not copied)

There is not enough space in the location you are copying to (internal memory or the card).

Delete or transfer pictures from the location you are copying to (Deleting Pictures and Videos) or insert a new card.

Read only card, change to internal memory to capture

The card in the camera is write-protected.

To take a picture, insert a new card or change storage location to internal memory (Choosing Internal Memory or MMC/SD Card).

Card is protected (Reset switch on card)

Switch on card is in write-protect position.

Reset the switch as shown on camera screen.

Card is locked (Insert a new card)

The card is write-protected.

To take a picture, insert a new card or change storage location to internal memory (Choosing Internal Memory or MMC/SD Card).

Card is unusable (Insert a new card)

The card is slow, corrupted, or unreadable.

Insert a new card (Inserting an MMC/SD Card).

Recording stopped. Record in internal memory (Card speed is slow)

Card cannot be used to take videos.

Change storage location to internal memory (Choosing Internal Memory or MMC/SD Card). Use this card to take pictures only.

Date/Time entry screen appears automatically

This is the first time you turned on the camera; or the battery has been removed for an extended period of time; or the battery is exhausted.

Reset the clock (Setting the Date and Time).

High camera temperature. (Camera will be turned off.)

The internal temperature of the camera is too high for the camera to operate. The viewfinder light glows red and the camera turns off.

Leave the camera off for several minutes, then turn it back on.

If the message reappears, contact Customer Support (Telephone Customer Support).

Unrecognized File Format

The camera cannot read the picture format.

Transfer the unreadable picture to the computer (Connecting Camera to Computer), or delete the picture (Deleting Pictures and Videos).

No Address Book in Camera

No email addresses appear because there is no address book.

Create and copy address book from computer. See EasyShare software Help.

Other error code

An error is detected.

Turn the Mode dial off, then back on. If error appears again, call for service.

Camera Ready Light Status

Status Cause Solution

Ready light does not turn on and the camera does not work.

Camera is not turned on.

Turn on the camera (Turning On the Camera).

Battery is exhausted.

Recharge the battery (Charging the Battery).

Battery is not properly installed.

Reinstall the battery (Loading the Battery).

Mode dial was on when battery was reloaded.

Turn Mode dial off, then back on.

Ready light glows steady green.

Camera is on; ready to take a picture or video.

The camera is operating normally.

Ready light blinks red.

Battery is low or exhausted.

Recharge the battery (Charging the Battery).

Ready light glows steady red.

Camera's internal memory or card is full.

Transfer pictures to the computer (Connecting Camera to Computer), delete pictures from the camera (Deleting Pictures and Videos), switch storage locations (Choosing Internal Memory or MMC/SD Card), or insert a card with available memory (Inserting an MMC/SD Card).

Camera processing memory is full.

Wait. Resume picture taking when the light turns green.

Card is read-only.

Change storage location to internal memory (Choosing Internal Memory or MMC/SD Card), or use a different card.

Ready light blinks green.

Picture is being processed and saved to the camera.

Camera is operating normally.

Ready light blinks yellow.

Flash is not charged.

Wait. Resume picture taking when the light stops blinking and turns green.

Auto exposure or auto focus are not locked.

Release the Shutter button and recompose the picture.



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