KODAK Theatre HD Player — Extended user guide

The cursor is out of alignment with the pointer remote.

Recenter the cursor; see Recentering the cursor.

Pointer remote does not work.

• If the power status light on the pointer remote is not lit, press the Hide Cursor button to wake it up.

• If the power status light on the pointer remote is flashing red, replace the batteries (2 alkaline AA); see Installing the batteries.

• Make sure the HD player is powered on.

• Place the pointer remote on top of the HD player and restart (unplug the HD player, then plug it back in).

The on-screen cursor continually spins while you try to view pictures on the KODAK Gallery.

The Gallery may be experiencing heavy traffic. Try again, later.

A pairing error indication appears on the pointer remote.

• Pair the pointer remote with the HD player:

  1. While holding down the Hide Cursor button, roll the scroll wheel for approximately 4 seconds.

  2. When the power status light on the pointer remote flashes blue, release the Hide Cursor button and scroll wheel. The pointer remote attempts to pair with the HD player for up to 40 seconds. When successful, the power status light flashes blue for 2 seconds.

The Camera, USB, or Memory Card buttons are dimmed/disabled.

Connect an EASYSHARE Camera, USB storage device, or memory card to the HD player to activate the buttons.

You deleted a picture/song/video, but it is still on your computer.

When you manage content on the HD player, the changes only affect what you see on the HD player. Go to your computer to delete the picture/song/video.

The KODAK Gallery and Entertainment buttons are dimmed/disabled.

The HD player is not connected to the Internet through your network. Check your network.

Cannot connect to KODAK Gallery or see your Gallery pictures.

• Check that your Gallery address, account email address, and account password are correct in Settings > Gallery.

• Make sure you have pictures in your Gallery account.

• Make sure the wireless router is connected to the Internet, and an Internet connection is available.

• The Gallery is temporarily unavailable. Try again later.

You can't see any content from the Internet, or listen to Internet radio.

• Make sure you put the correct Internet addresses, user names, and passwords into KODAK EASYSHARE Digital Display Software for viewing online content.

• The server providing Internet content may be temporarily unavailable. To verify this, by select Home > Entertainment. A message appears here if the server is down

Your pictures don't look very good (have noise or artifacts) on the TV screen.

• Verify that the information in Settings > General > Audio/Video > Video Resolution is correct.

• Your picture may be a low-resolution picture. High-resolution pictures produce better results.

Your HD player appears to be frozen or has crashed; nothing is working on your HDTV screen.

Restart the HD player by unplugging it, then plugging it back in.

HD player will not connect to your network, or you keep losing the connection.

• Make sure your router and computer are turned on.

• Verify that the HD player is firmly connected on both ends of your wired connection.

• Select Home > Settings > Network to check the signal strength of your wireless access point. You may need to relocate/reposition your router or connect the router to your computer with a shielded Ethernet cable.

• Make sure you are within the operating range of the network. Move the router into the same room as the HD player.

• Verify that the information in Settings > Network on the HD player are correct.

• Your access point may not be broadcasting its SSID (network name). Check the router settings on your computer, and try entering your network name manually.

• If security is enabled on your network, make sure you entered the correct security code.

• Use the Advanced Setup in Settings > Network > Connection > Configure Connection settings to try assigning a static IP address to your HD player. Check your router settings on your computer and find the available range of IP addresses. (This may be found with the DHCP information.)

Wireless performance is poor.

• If you have multiple wireless devices on your network, there may be some signal interference. Try removing one or more of the devices.

• Keep all wireless devices at east 5 ft from the HD player.

Your APPLE ITUNES music is not available on the HD player.

Make sure you have EASYSHARE Digital Display Software set up to display your ITUNES music and playlist. (See Installing the software.)

Pictures are very slow to upload to the HD player.

• Check the signal strength of your wireless access point in Home > Settings > Network. You may need to:

  • Relocate/reposition your router

  • Connect the router to your computer with a shielded Ethernet cable

  • Use a Powerline Ethernet adapter (HomePlug compatible) to improve the wireless signal

  • Use a repeater

• Make sure your computer meets the minimum system requirements. (See System requirements.)

All or part of your album art is not displayed.

ITUNES album art is not displayed on the HD player.

You can't see any of your pictures or videos.

Make sure:

• Your router and computer are turned on.

• Audio/video cables are firmly connected and power is being supplied to the HD player and your TV.

• For video (.mov), you have APPLE QUICKTIME 7 or later installed on your computer (available www.apple.com).

• Your firewall is not blocking access.

• KODAK EASYSHARE Digital Display Software was installed on the computer and is running. (Also, if you have a large collection of pictures/videos, it can take some time for the software to scan them all.)

• Your computer is selected in Settings > Network > Content > Content Source. If you see a yellow triangle , your firewall is blocking your connection.

• The files on your computer are in a supported format. See the Specifications table on Specifications for supported formats.