KODAK OLED Wireless Frame — Extended user guide


Table of Contents > Troubleshooting and support > Frequently asked questions

8 Troubleshooting and support

Frequently asked questions

I already have KODAK EASYSHARE Software on my computer. Do I have to install it again?

The CD that was packaged with your frame contains a special version of EASYSHARE Software that lets your computer share pictures with your frame. Install it to upgrade to this special software version. See Installing the software: WINDOWS OS only.

I lost my Internet connection in the middle of my setup. What should I do?

Reconnect to the Internet and repeat the installation and setup, starting on Connecting to your wireless network-first time.

I can't find my network. What should I do?

  • Is your network set up to broadcast SSID? If not, you must enter your wireless network information manually (see If your wireless network is not found). The person who set up your network can help you with the necessary information.

  • Does your network have security enabled (WEP or WPA)? If so, see 2.

I can't find my network computer. What should I do?

  • Make sure your router and your computer are on.

  • Make sure your computer is on your wireless network. See the documentation that came with your router and your computer.

  • Make sure you allowed your frame to share content with your computer (also known as enabling media sharing). If you didn't select 'Enable media sharing' during the initial software installation and setup (see ), you can do so now. Here's how:

    1. Open KODAK EASYSHARE Digital Display Software on your computer.

    2. Select Tools ® Preferences ® General tab.

    3. Select Enable wireless media sharing on my home network.

      If you are still getting a message on your frame that says, "Please select Allow on computer and try again", see .

I didn't connect to my network the first time I turned on my frame. Can I do it now?

Yes, you can.

  1. Tap Home ® Settings . Slide to highlight Network, then tap Select.

  2. Highlight Scan for wireless networks, then tap OK.

  3. Continue with step 1 on Connecting to your wireless network-first time.





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