KODAK OLED Wireless Frame — Extended user guide


Table of Contents > Troubleshooting and support > Picture frame/computer communications

8 Troubleshooting and support

Picture frame/computer communications

If... Try one or more of the following

Cannot copy pictures to my computer.

Cannot see my frame as a removable drive.

Cannot copy pictures from KODAK EASYSHARE Software.

Cannot copy pictures from one device to another even though the copy destination is not full.

Storage devices that have FAT (File Allocation Table) 16 formatting can only store up to 512 files in its top level (root) directory. To make sure all your pictures copy properly, format the copy destination to FAT32 before copying to it:

Caution: Formatting deletes all pictures and videos, including protected files.

  1. Connect the device to your computer.

  2. Open My Computer and locate the device.

  3. Right-click on it and choose Format.

  4. From the File system drop-down menu, choose FAT32 then click Start.



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