Kodak EasyShare printer dock — User's Guide

Paper does not feed

(Paper light may glow steady amber)

• The paper tray may be empty. Load paper (Loading the paper), then press .

• Check the paper:

  1. Remove the paper tray (Installing and removing the paper tray).

  2. Check the paper supply: make sure paper is not damaged in any way, or removable tabs have not been detached. Replace with new paper if necessary.

  3. "Fan" the paper to keep the sheets from sticking together.

  4. Reload the paper tray using no more than 25 sheets.

  5. Re-install the paper tray, then press to resume printing.

• Clean the feed roller (Cleaning the paper feed roller).

Multiple sheets of paper are pulled through printer

1. Remove the paper tray (Installing and removing the paper tray).

2. Remove the paper supply from the paper tray. "Fan" the paper to keep the sheets from sticking together.

3. Reload the paper tray using no more than 25 sheets.

4. Re-install the paper tray.

Printer is jammed

(Paper and/or cartridge lights may blink quickly)

• If paper light is blinking quickly:

  1. Remove the paper tray (Installing and removing the paper tray).

  2. Disconnect the AC power adapter, wait 5 seconds, then plug it back in.

     If paper does not automatically eject, carefully remove the paper manually.

     IMPORTANT:

     Always check the paper slot on the back of the printer dock for jammed paper:

     
     

     

  3. Remove the paper supply from the paper tray. "Fan" the paper to keep the sheets from sticking together.

  4. Reload the paper tray using no more than 25 sheets.

  5. Re-install the paper tray, then press to resume printing.

• If cartridge light is blinking fast, check the color cartridge:

  IMPORTANT:

  The color cartridge may lock in place if there is a paper error. Do not attempt to remove the color cartridge without first clearing the paper error. Make sure the paper light is off before attempting to remove the color cartridge.

  
  

  Remove the color cartridge, remove any slack from the ribbon, then re-install the cartridge (Installing and removing the color cartridge). Press to resume printing.

Printing stops during mid-print

(paper stops feeding, and Paper light may blink)

• Check the paper:

  1. Remove the paper tray (Installing and removing the paper tray).

  2. Check the paper slot on the back of the printer dock.

  3. Remove loose paper from the printer dock. If paper is jammed, see .

  4. Inspect the paper supply: make sure removable tabs have not been detached from the paper. Reload with new paper if necessary.

  5. "Fan" the paper to keep the sheets from sticking together.

  6. Reload the paper tray using no more than 25 sheets.

  7. Re-install the paper tray, then press to resume printing.

• Clean the feed roller (Cleaning the paper feed roller).

Print is smudged

• Fingerprints may be on glossy side of paper. Handle paper by the edges or by the removable tabs (Handling and storing the paper).

Print is spotted

• Check to see if the paper is dirty, and use a dry, lint-free cloth to wipe clean.

  For excessive dirt or debris, thoroughly clean the paper tray, and load new paper (Loading the paper).

• When storing, remove and close the paper tray and paper tray door to keep dust and debris from collecting on the paper or inside the printer dock (Handling and storing the paper).

Print is too light

• Make sure the paper is loaded with the glossy side up and the Kodak logo facing down. Reload if necessary (Loading the paper).

• Try re-taking the picture with the flash off.

• Adjust the exposure compensation on your camera, and try re-taking the picture.

  See your camera user's guide for details.

• Edit the picture using Kodak EasyShare software on your computer.

Print is too dark or is discolored

• Try re-taking the picture with the flash on, or move within the flash range of the camera.

• Adjust the exposure compensation on your camera, and try re-taking the picture.

  See your camera user's guide for details.

• Edit the picture using Kodak EasyShare software on your computer.

• Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment.

• Make sure the cooling vents are not blocked or dirty (Finding a location for your printer dock).

Pictures are cropped

• Set your camera to Best (3:2) picture quality. See your camera user's guide for details.

• Adjust cropped pictures using Kodak EasyShare software on your computer.

• If you are printing from an application on your computer, select the proper paper size in print options.

A selected picture does not print.

• Image file may be corrupt. Review the picture on the camera or computer and delete if necessary.

Nothing happens when you try to print

• Check the power connections (Connecting the power).

• Remove the paper tray, check that paper is properly loaded, and re-install (Installing and removing the paper tray).

• If the paper light glows steady amber, load paper (Loading the paper).

• Make sure the color cartridge is properly installed (Installing and removing the color cartridge). If color cartridge light is on, install a new cartridge.

Nothing happens when you try to print (from docked camera)

• Camera may not be properly seated on connector. Reseat the camera on the printer dock (Docking and charging your EasyShare digital camera).

• Re-establish the connection: remove, then reseat the camera on the printer dock.

• Make sure there is at least one picture in the camera's internal memory or camera card.

Nothing happens when you try to print (from Kodak 8-in-1 card reader)

• Check the USB connections from the Kodak 8-in-1 card reader to the printer dock (Printing from a Kodak 8-in-1 card reader).

• Re-establish the connection: disconnect, then reconnect the USB cable from the card reader to the printer dock.

• Make sure a camera card is inserted and that there is at least one picture on the camera card.

Nothing happens when you try to print (from PictBridge device)

• Check the USB connections from the PictBridge device to the printer dock (Printing from a PictBridge device).

• Re-establish the connection: disconnect, then reconnect the USB cable from the PictBridge device to the printer dock.

• Make sure there is at least one picture in the PictBridge device's internal memory or memory card.

Nothing happens when you try to print (from computer)

• Check the USB connections from the printer dock to the computer (Connecting to a computer).

• Close all open software applications. Disconnect then reconnect the USB cable from the printer dock to the computer (Connecting to a computer).

• Make sure Kodak EasyShare software is installed (Installing the software). If you chose Custom installation, make sure the printer dock driver is installed.

• Make sure your computer meets the minimum system requirements (Minimum system requirements). Upgrade your system if necessary.

• Uninstall, then reinstall Kodak EasyShare software (Installing the software).

• Access the printer menu for your system. Remove check marks next to Pause Printing and Offline, if checked.

Printing is slow

• Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment.

• Make sure the cooling vents are not blocked or dirty (Finding a location for your printer dock).

• Close unnecessary software applications.

• Make sure your computer meets the minimum system requirements (Minimum system requirements). Upgrade your system if necessary.

Unable to remove color cartridge (paper light may glow steady amber or blink)

• Check to see if paper tray is empty or if paper is missing perforated tabs. Reload paper if necessary (Loading the paper), then try again.

• Make sure paper is not jammed. Clear jam if necessary (), then try again.

Paper runs out before the color cartridge (or vice versa)

• Supply mismatch can result from many different situations, including:

  —Scrapping of paper as a result of jams or other errors

  —Gradual advancement of the color cartridge ribbon as a result of removing ribbon slack or clearing jams

  —Canceled prints

  Supply mismatch is likely to occur as you continue to use your printer dock. If you wish to keep your cartridge and paper supply synchronized, discard unused cartridge or paper when one or the other is fully depleted.