Kodak EasyShare printer dock — User's Guide


Table of Contents > Troubleshooting > Problems transferring pictures

7 Troubleshooting

Problems transferring pictures

If... Try one or more of the following

Nothing happens when you try to transfer pictures to the computer

NOTE: You cannot use the Transfer button to transfer pictures from a PictBridge device.

  • Press the Transfer button, , on the printer dock.

  • Check the power and USB connections from the printer dock to computer (Connecting to a computer).

  • If you are trying to transfer pictures from a docked camera, make sure to disconnect the optional USB card reader first (Transferring pictures from your Kodak EasyShare digital camera).

  • Camera is not properly seated on connector. Reseat the camera on the printer dock (Docking and charging your EasyShare digital camera).

  • If you are trying to transfer pictures from a Kodak 8-in-1 card reader (Transferring pictures from a Kodak 8-in-1 card reader), check the USB connections between the printer dock and the card reader.

    NOTE: Other Kodak USB card readers may work with the printer dock, however card readers made by manufacturers other than Kodak are not supported.

  • Close unnecessary software applications, and minimize remaining application windows. Follow any messages on the screen that may have been hidden by other windows.

  • Disconnect then reconnect the USB cable from the printer dock to the computer (Connecting to a computer).

  • Make sure Kodak EasyShare software is installed (Installing the software). Install if necessary. If you choose Custom installation, make sure to install the printer dock driver.

  • Uninstall, then reinstall Kodak EasyShare software (Installing the software).

  • Make sure your computer meets the minimum system requirements (Minimum system requirements). Upgrade your system if necessary.



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