Kodak EasyShare photo printer 500 — User's Guide

Table of Contents > Troubleshooting > Transfer/communication problems

7 Troubleshooting

Transfer/communication problems

If... Try one or more of the following

Nothing happens when you try to transfer pictures to the computer

  • Press the Transfer button, , on the photo printer.

  • Check the power and USB connections from the photo printer to the computer (Connecting to a computer).

  • Check USB connections between the photo printer and the USB device.

  • Close unnecessary software applications, and minimize remaining application windows. Follow any messages on the screen that may have been hidden by other windows.

  • Disconnect then reconnect the USB cable from the photo printer to the computer (Connecting to a computer).

  • Make sure Kodak EasyShare software is installed (Installing the software). Install if necessary. If you choose Custom installation, make sure to install the printer driver.

  • Uninstall, then reinstall Kodak EasyShare software (Installing the software).

  • Make sure your computer meets the minimum system requirements. Upgrade your system if necessary.

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