Kodak EasyShare photo printer 500 — User's Guide


Table of Contents > Troubleshooting > Printing problems

7 Troubleshooting

Printing problems

If... Try the following

Paper does not feed

(Paper light may glow steady red)

IMPORTANT: Use only Kodak color cartridge & photo paper kits for your photo printer. Do not use inkjet paper.

  • The paper tray may be empty. Load paper (Loading paper), re-install the paper tray, then press .

  • Check the paper:

    1. Remove the paper tray (Installing the paper tray).

    2. Inspect the paper supply: make sure paper is not damaged in any way, or removable tabs have not been detached. Reload with new paper if necessary.

    3. Carefully "fan" the paper to keep the sheets from sticking together.

    4. Reload the paper tray. Do not exceed the fill line.

    5. Re-install the paper tray, then press to resume printing.

  • Clean the paper feed roller (Cleaning the paper feed roller).

Multiple sheets of paper are pulled through printer

  1. Remove the paper tray (Installing the paper tray).

  2. Remove the paper supply from the paper tray. Carefully "fan" the paper to keep the sheets from sticking together.

  3. Reload the paper tray. Do not exceed the fill line.

  4. Re-install the paper tray, then press to resume printing.

Printer is jammed

(Paper and/or cartridge lights may blink quickly)

IMPORTANT: Use only Kodak color cartridge & photo paper kits for your photo printer. Do not use inkjet paper.

  • If the Paper light is blinking quickly:

    1. Remove the paper tray (Installing the paper tray).

    2. Disconnect the power from the photo printer for 5 seconds, then reconnect the power.

      Carefully remove the paper if it does not automatically eject.

      IMPORTANT: Always check the paper slot on the back of the photo printer for jammed paper.

    3. Remove the paper supply from the paper tray. Carefully "fan" the paper to keep the sheets from sticking together.

    4. Reload the paper tray. Do not exceed the fill line.

    5. Re-install the paper tray, then press to resume printing.

  • If the Color Cartridge light is blinking quickly, check the color cartridge.

    IMPORTANT: The color cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge (see Paper light under Status lights).

    Remove the color cartridge, remove any slack from the ribbon, then re-install the cartridge (Installing and removing the color cartridge). Press to resume printing.

Printing stops during mid-print

(paper stops feeding, and Paper light may blink)

IMPORTANT: Use only Kodak color cartridge & photo paper kits for your photo printer. Do not use inkjet paper.

  • Check the paper:

    1. Remove the paper tray (Installing the paper tray).

    2. Check the paper slot on the back of the photo printer.

    3. Remove loose paper from the photo printer. If paper is jammed, see .

    4. Inspect the paper supply: make sure removable tabs have not been detached from the paper. Reload with new paper if necessary.

    5. Carefully "fan" the paper to keep the sheets from sticking together.

    6. Reload the paper tray. Do not exceed the fill line.

    7. Re-install the paper tray, then press to resume printing.

  • Clean the paper feed roller (Cleaning the paper feed roller).

Print is smudged

Print is spotted

  • Check to see if the paper is dirty, and use a dry, lint-free cloth to wipe clean. For excessive dirt or debris, thoroughly clean the paper tray, and load new paper (Loading paper). Check and clean the paper feed roller if necessary (Cleaning the paper feed roller).

NOTE: When storing paper, remove and close the paper tray and paper tray door to keep dust and debris from collecting on the paper or inside the photo printer (Handling and storing the paper).

Print is too light

IMPORTANT: Use only Kodak color cartridge & photo paper kits for your photo printer. Do not use inkjet paper.

  • Make sure the paper is loaded with the Kodak logo facing down. Reload if necessary (Loading paper).

  • Try re-taking the picture with the flash off. See your camera user's guide for details.

  • Adjust the exposure compensation on your camera, and try re-taking the picture. See your camera user's guide for details.

  • Edit the picture using Kodak EasyShare software on your computer. See the EasyShare software Help for details.

Print is too dark or is discolored

  • Try re-taking the picture with the flash on, or move within the flash range of the camera. See your camera user's guide for details.

  • Adjust the exposure compensation on your camera, and try re-taking the picture. See your camera user's guide for details.

  • Edit the picture using Kodak EasyShare software on your computer. See the EasyShare software Help for details.

  • Make sure the photo printer is not placed in direct sunlight or is not operating in a high-temperature environment.

  • Make sure the cooling vents are not blocked or dirty (Finding a location for your photo printer).

Pictures are cropped

  • Change the picture quality setting (or resolution) on your digital camera to 3:2. See your camera user's guide for details.

  • Adjust cropped pictures using Kodak EasyShare software on your computer.

  • If you are printing from an application on your computer, select the proper paper size in print options.

NOTE: Cropping may vary depending on the selected picture size (Changing the printed picture size).

A selected picture does not print.

  • The image file may be corrupt. Review the picture on the camera or computer and delete if necessary.

  • The image file may not be JPEG format. The photo printer can only print JPEG files in standalone mode. Connect to a computer (Connecting to a computer) and use EasyShare software to print BMP and TIFF formats.

Nothing happens when you try to print

Nothing happens when you try to print (from PictBridge compatible device)

  • Check the USB connections from the PictBridge compatible device to the photo printer (Printing from a PictBridge compatible device).

  • Re-establish the connection: disconnect, then reconnect the USB cable from the PictBridge compatible device to the photo printer.

  • Make sure there is at least one picture in the PictBridge compatible device's internal memory or memory card.

Nothing happens when you try to print (from computer)

  • Check the USB connections from the photo printer to the computer (Connecting to a computer).

  • The computer may be transferring pictures. Wait a few seconds, then try again.

  • Access the printer menu for your system. Remove check marks next to Pause Printing and Offline, if checked.

  • Close unnecessary software applications. Disconnect then reconnect the USB cable from the photo printer to the computer (Connecting to a computer).

  • Make sure Kodak EasyShare software is installed (Installing the software). Install if necessary. If you choose Custom installation, make sure to install the printer driver.

  • Uninstall, then reinstall Kodak EasyShare software (Installing the software).

  • Make sure your computer meets the minimum system requirements. Upgrade your system if necessary.

Printing is slow

NOTE: When printing a large number of prints, printing may slow down to prevent the print head from overheating. Turning on the red-eye reduction feature may result in longer printing times.

  • Make sure the photo printer is not placed in direct sunlight or is not operating in a high-temperature environment.

  • Make sure the cooling vents are not blocked or dirty (Finding a location for your photo printer).

  • Close unnecessary software applications.

  • Make sure your computer meets the minimum system requirements. Upgrade your system if necessary.

Unable to remove color cartridge (paper light may glow steady amber or blink)

IMPORTANT: The color cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge (see Paper light under Status lights).

  • Check to see if the paper tray is empty or if paper is missing perforated tabs. Reload paper if necessary (Loading paper), then try again.

  • Make sure paper is not jammed. Clear the jam if necessary (), then try again.

  • Disconnect then reconnect the power and try again.

    IMPORTANT: Upon reconnecting the power, the color cartridge may advance to the next picture slot on the ribbon, resulting in a supply mismatch (see below).

Paper runs out before the color cartridge (or vice versa)

  • Supply mismatch can result from several different situations, including:

    —Scrapping of paper due to jams or other errors

    —Gradual advancement of the color cartridge ribbon due to removing ribbon slack or clearing jams

    —Advancement of the color cartridge ribbon upon reconnecting power to unlock the color cartridge

    Supply mismatch is likely to occur as you continue to use your photo printer. To keep your cartridge and paper supply synchronized, discard unused cartridge or paper when one or the other is fully depleted.

Nothing happens when you try to print from a Bluetooth technology enabled device

  • The internal Bluetooth radio is off. Press the Bluetooth button, then try again.

  • Move within range of the Bluetooth radio signal (30 ft, or 10 m).

  • The device does not find the printer. On the device, turn wireless technology on, then repeat the discovery process.

  • The device does not use an OPP or FTP profile.



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