Kodak EasyShare photo printer 500 — User's Guide


Table of Contents > Troubleshooting > Status lights

7 Troubleshooting

Status lights

Print button/light
Light status Cause Action/solution

Light glows steady green

The photo printer is ready for printing.

None required.

Light blinks green

The photo printer is printing.

Light is off

There are no pictures in the camera or on the card.

None required.

To enable Print:

  1. Take pictures.

  2. Connect the camera or compatible USB device (Printing from a PictBridge compatible device).

The compatible device is not connected.

The camera or USB device is transferring pictures to the computer, or has established an active connection to the computer.

None required.

When transfer is complete, press the blinking Transfer button, .

A PictBridge compatible device is connected.

None required.

The Print button is disabled; print command is controlled from the PictBridge compatible device. To print from another source, unplug the PictBridge compatible device.

Color Cartridge light
Light status Cause Action/solution
IMPORTANT: The color cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge (see Paper light).

Light is off

The color cartridge is properly installed and is working normally.

None required.

Light slowly blinks amber for several seconds

The color cartridge is nearly depleted.

None required.

Light blinks red

There is a color cartridge jam.

Clear the jam (), then press .

Light glows steady red

The color cartridge is depleted.

Install a new color cartridge (Installing and removing the color cartridge), then press .

The color cartridge is not installed or is not fully seated.

Remove and re-install the color cartridge (Installing and removing the color cartridge), then press .

Paper light
Light status Cause Action/solution
IMPORTANT: The color cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge.

Light is off

The paper tray is properly installed and has an ample supply of paper.

None required.

Light blinks red

There is a paper jam.

Clear the jam (), then press .

Printing stopped during mid-print; the paper may be damaged or is missing removable tabs ().

Remove loose paper. Check the paper supply. Reload with new paper if necessary, then press .

Light glows steady red

The paper tray is empty.

Load paper (Loading paper), then press .

The paper tray is not installed or is improperly installed.

Remove the paper tray, check that paper is properly loaded, and re-install (Installing the paper tray). Press to resume printing.

Paper did not feed; removable tabs may be missing or sheets may be stuck together ().

Check the paper supply. Reload with new paper if necessary, then press .

The paper feed roller may be dirty.

Clean the paper feed roller (Cleaning the paper feed roller).

Bluetooth button/light
Light status Cause Action/solution

Light glows steady blue

The Bluetooth radio is on; the photo printer is ready to receive Bluetooth signals.

None required.

To turn the Bluetooth radio on or off, press the Bluetooth button.

Light is off

The Bluetooth radio is off; the photo printer is unable to receive Bluetooth signals.

Transfer button/light
Light status Cause Action/solution

Light glows steady green

The photo printer is ready for transferring pictures.

None required.

Light blinks green

Pictures are being transferred to the computer.

None required.

After transferring pictures, the Transfer light continues to blink green until either the Transfer button is pressed again or the connection is no longer available.

Light is off

There are no pictures in the camera or on the card.

None required.

To enable Transfer:

  1. Connect photo printer to computer (Connecting to a computer).

  2. Take pictures.

  3. Connect the camera or compatible USB device (Printing from a PictBridge compatible device).

The camera or compatible USB device is not connected, or a card is not inserted.

The photo printer is not connected to the computer.

The photo printer is printing in standalone mode.

The Transfer button is disabled.

The computer is off.

Turn on the computer.

USB device connector light
Light status Cause Action/solution

Light blinks green

Slow blink: the device is initializing or communicating with the printer.

None required.

Fast blink: there is a device or communication error.

Check the USB connections from the device to the printer.

Disconnect then reconnect USB cable from printer to device.

Light is off

There is no device connected to the USB device connector on the printer.

None required.

The connection between the printer and device is loose.

Check the USB connections from the device to the printer.

A device other than a compatible Kodak card reader or PictBridge compatible camera or device is connected.

Disconnect the device. Connect a Kodak 8-in-1 card reader, or a PictBridge compatible camera or device.

Card slot light (SDIO/memory card behavior)
Light status Cause Action/solution

Light blinks green

Slow blink: the internal card reader is initializing or communicating with the printer.

None required.

Fast blink: there is a card or communication error.

Remove the card and make sure the card is not write protected or damaged. Replace with a new card if necessary. Reinsert the card.

Light is off

An SDIO/SD/MMC card is not inserted or is improperly inserted in the card slot.

None required.

Red-eye Reduction button/light
Light status Cause Action/solution

Light glows steady green

Red-eye reduction has been applied to pictures for the current print job.

None required.

To turn red-eye reduction on or off, press the Red-eye Reduction button.

Light is off

Red-eye reduction has not been selected.

Bluetooth button/light
Light status Cause Action/solution

Light glows steady blue

The Bluetooth radio is on; the printer is ready to receive Bluetooth signals.

None required.

To turn the Bluetooth radio on or off, press the Bluetooth button.

Light is off

The Bluetooth radio is off; the printer is unable to receive Bluetooth signals.



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