Kodak EasyShare M820/M1020 digital frame — Extended user guide

Table of Contents > Troubleshooting and support > Picture frame problems

5 Troubleshooting and support

Picture frame problems

If...

Try one or more of the following

Frame does not turn on.

Make sure the power cable that was included with your frame is connected securely (see Attaching the power cable).
Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Nothing happens when a memory card, camera, or USB device is connected.

Insert a certified SD/MMC/MS/xD/CF/MD card with images into the designated card slot, then push to seat it (see Inserting a memory card). In the top card slot, make sure the card is seated flush with the top.
Make sure the USB cable that was included with your camera or USB device is connected securely (see Connecting a digital camera or other USB device).

Make sure the file format of your pictures and videos are supported. (See Digital frame specifications).

NOTE:

A large picture file may take time to appear.

Touch border doesn't work.

Use your finger to make your selections on the touch-sensitive borders (see Using your frame's touch border). Lights on the border show you where to touch.

IMPORTANT:

Do not slide on the right border (tap only).

Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Frame freezes up.

Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Music doesn't play.

Make sure the volume is turned up (see Product views).
If your frame has songs you purchased, they may be protected files. Convert the files to standard (unprotected) AAC or MP3 formats.

You set automatic on/off but the frame doesn't turn on and off at the specified times.

Make sure you Enabled the on/off setting after you set the times, then press OK (not Back). See Manually setting the clock.
If your frame loses power, the clock returns to the factory setting and auto on/off times are disabled. See Resetting the clock after losing power.

Resetting the clock after losing power

If you turn off the power on the frame or otherwise lose power for half a day or more, the clock time returns to the factory setting and the automatic on/off times, if set, are disabled.

When you turn the frame back on, the set time screen appears on the frame.
Slide to set the hour. Tap the left/right arrows to highlight the previous or next setting (hour and minutes), then slide to adjust the setting.

Tap OK.

The Home screen appears. The time is reset and the automatic on/off times (if set) are re-enabled. It is not necessary to reset the on/off times.

NOTE:

If you exit the set time screen without setting the time, you can manually reset the clock and re-enable the automatic on/off times (see Setting automatic on/off). It is not necessary to reset the on/off times.

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