KODAK EASYSHARE W820/W1020 Wireless Digital Frames — Extended user guide


Table of Contents > Troubleshooting and support > Frequently asked questions

8 Troubleshooting and support

Frequently asked questions

I already have KODAK EASYSHARE Software on my computer. Do I have to install it again?

The CD that was packaged with your frame contains a special version of EASYSHARE Software that lets your computer share pictures with your frame. Install it to upgrade to this special software version, see Installing the software: WINDOWS OS only.

I lost my Internet connection in the middle of my setup. What should I do?

Reconnect to the Internet and repeat the installation and setup, starting on Installing the software: WINDOWS OS only.

I can't find my network. Why?

  • Is your network set up to broadcast SSID? If so, you must enter your wireless network information manually. The person who set up your network can help you with this information.

  • Does your network have security enabled (WEP or WPA)? ( .)

I can't find my network computer. Why?

  • Make sure your router and your computer are on.

  • Make sure your computer is on your wireless network. See the documentation that came with your router and your computer.

  • Is your frame allowed to share content with your computer? See WINDOWS OS users.

I didn't connect to my network the first time I turned on my frame. Can I do it now?

Yes, you can.

  1. Tap Home ® Settings . Slide to highlight Network, then tap Select.

  2. Highlight Scan for wireless networks, then tap OK.

  3. Continue with step 1 on Connecting to your wireless network.





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