KODAK EASYSHARE W820/W1020 Wireless Digital Frames — Extended user guide

Frame cannot connect to the wireless network —"Wireless network not found" appears.

• Make sure you have a wireless router and that it is broadcasting the SSID, or enter the SSID manually.

• Make sure you are within the operating range of the network. Move the frame into the same room with the router.

• Make sure your frame is using the latest firmware. Check www.kodak.com/go/digitalframesupport for updates.

• If your network security is enabled ( ), enter your security key (WEP or WPA). The person who set up your network can help you with this information.

Frame does not turn on.

• Make sure the power cable that was included with your frame is connected securely (see Attaching the power cable).

• Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Nothing happens when a memory card, camera, or USB device is connected.

• Insert a certified SD/MMC/MS/xD/CF/MD Card with images into the designated card slot, then push to seat it (see Inserting a memory card). In the top card slot, make sure the card is seated flush with the top.

• Make sure the USB cable that was included with your camera or USB device is connected securely (see Connecting a digital camera or other USB device).

• Make sure the file format of your pictures and videos are supported. (See Digital frame specifications).

  NOTE:

  Do not insert a SANDISK Memory Stick, PRO DUO Card or other micro or mini memory card without an adapter.

  
  

  NOTE:

  Pictures may take a longer time to display when: the picture/video files are large; when using a large capacity memory card or other connected device.

  
  

Touch border doesn't work.

• Use your finger to make your selections on the touch-sensitive borders (see Using your frame's Quick Touch Borders). Lights on the border show you where to touch.

  IMPORTANT:

  Do not slide on the right border (tap only).

  
  

• Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Frame freezes up or doesn't work properly.

• Unplug the power cable from the frame. Wait 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

• Press the Volume and Power buttons at the top of the frame (see Product views) at the same time, then tap Yes to reset the frame. (Resetting your frame does not erase your saved files.)

Music doesn't play.

• Make sure the volume is turned up (see Product views).

• If your frame has songs you purchased, they may be protected files. Convert the files to standard (unprotected) AAC or MP3 formats.

You set automatic on/off but the frame doesn't turn on and off at the specified times.

• Make sure you Enabled the on/off setting after you set the times, then press OK (not Back). See Setting automatic on/off.

• If your frame loses power, the clock returns to the factory setting and auto on/off times are disabled. See Resetting the clock after losing power.