KODAK EASYSHARE LS443 Zoom Digital Camera — User's Guide
Table of Contents > Troubleshooting > Troubleshooting—Camera
9 Troubleshooting 
                  
                  Troubleshooting—Camera
Camera Problems
| Camera | ||
|---|---|---|
| Problem | Cause | Solution | 
| 
                            Camera does not turn on.  | 
                        
                            Battery is not properly installed.  | 
                        
                            Reinstall the battery (Loading the Battery).  | 
                     
| 
                            Battery is not charged.  | 
                        
                            Recharge the battery (Using the Battery).  | 
                     |
| 
                            Camera does not turn off; lens does not retract.  | 
                        
                            A non-approved battery may have been installed in the camera.  | 
                        
                            Try operating the camera with the KODAK EASYSHARE Li-Ion Rechargeable Battery.  | 
                     
| 
                            Pictures remaining number does not decrease after taking a picture.  | 
                        
                            The picture does not take up enough space to decrease the number.  | 
                        
                            The camera is operating normally. Continue taking pictures.  | 
                     
| 
                            Picture orientation is not accurate.  | 
                        
                            The camera was rotated or tilted while the picture was taken.  | 
                        
                            Set the Orientation Sensor (Setting the Orientation Sensor).  | 
                     
| 
                            Shutter button does not work.  | 
                        
                            Camera is not turned on.  | 
                        
                            Turn on the camera (Turning On the Camera).  | 
                     
| 
                            The camera is processing a picture; the ready light (near the viewfinder) is blinking.  | 
                        
                            Wait until the light stops blinking before attempting to take another picture.  | 
                     |
| 
                            The card or internal memory is full.  | 
                        
                            Transfer pictures to the computer (Connecting to the Computer), delete pictures from the camera (Deleting Pictures and Videos), switch storage locations (Choosing Internal Memory or MMC/SD Card), or insert a card with available memory (Inserting an MMC/SD Card).  | 
                     |
| 
                            Part of the picture is missing.  | 
                        
                            Something was blocking the lens when the picture was taken.  | 
                        
                            Keep hands, fingers, or other objects away from the lens when taking pictures.  | 
                     
| 
                            Your eye or the picture was not centered correctly in the viewfinder or LCD.  | 
                        
                            Leave space around subject when centering picture in viewfinder or LCD.  | 
                     |
| 
                            In Review mode, you do not see a picture (or the expected picture) on the LCD.  | 
                        
                            The camera may not be accessing the correct storage location.  | 
                        
                            Check the picture storage location setting (Choosing Internal Memory or MMC/SD Card).  | 
                     
| 
                            Stored pictures are damaged.  | 
                        
                            The card was removed when the ready light was blinking.  | 
                        
                            Make sure the ready light is not blinking before removing the card.  | 
                     
| 
                            Picture is too dark.  | 
                        
                            Flash is not on.  | 
                        
                            Turn on the flash (Using the Flash).  | 
                     
| 
                            The subject is too far away for the flash to have an effect.  | 
                        
                            Move so there is no more than 10.8 ft (3.3 m) between the camera and the subject; 6.2 ft (1.9 m) in Telephoto.  | 
                     |
| 
                            The subject is in front of a bright light (backlit).  | 
                        
                            Use Fill flash (Using the Flash) or change your position so light is not behind the subject.  | 
                     |
| 
                            Lighting is too dark.  | 
                        
                            Increase Exposure Compensation (Setting Exposure Compensation) or Long Time Exposure (Setting Long Time Exposure).  | 
                     |
| 
                            Picture is too light.  | 
                        
                            The flash is not needed.  | 
                        
                            Change to Auto flash (Using the Flash).  | 
                     
| 
                            The subject was too close for flash.  | 
                        
                            Move so there is at least 1.5 ft (0.5 m) between camera and subject.  | 
                     |
| 
                            The light sensor is covered.  | 
                        
                            Hold the camera so your hands or other objects do not cover the light sensor.  | 
                     |
| 
                            Lighting is too bright.  | 
                        
                            Decrease exposure compensation (Setting Exposure Compensation).  | 
                     |
| 
                            Picture is not clear.  | 
                        
                            The lens is dirty.  | 
                        
                            Clean the lens (Tips, Safety, Maintenance).  | 
                     
| 
                            Subject too close when taking picture.  | 
                        
                            Move so there is at least 2.0 ft (0.6 m) between the camera and the subject, or at least 0.5 ft (15.2 cm) in Close-up mode.  | 
                     |
| 
                            Subject or the camera moved while the picture was taken.  | 
                        
                            Hold the camera steady while taking the picture.  | 
                     |
| 
                            The subject is too far away for the flash to be effective.  | 
                        
                            Move so there is no more than 10.8 ft (3.3 m) between the camera and the subject; 6.2 ft (1.9 m) in Telephoto.  | 
                     |
| 
                            Slide show does not run on external video device.  | 
                        
                            Video Out setting is incorrect.  | 
                        
                            Adjust the camera Video Out setting (NTSC or PAL, Setting Video Out).  | 
                     
| 
                            External device is set incorrectly.  | 
                        
                            Refer to the external device's user's guide.  | 
                     |
| 
                            Camera freezes up when a card is inserted or removed.  | 
                        
                            Camera detects an error when the card was inserted or removed.  | 
                        
                            Turn the camera off, then back on. Make sure the camera is turned off before inserting or removing a card.  | 
                     
Camera/Computer Communications
| Camera Communications | ||
|---|---|---|
| Problem | Cause | Solution | 
| 
                            The computer cannot communicate with the camera.  | 
                        
                            There is a problem with the configuration of the USB port on the computer.  | 
                        
                            See this file on the EASYSHARE Software CD: USB.html Or, go to: www.kodak.com/go/camerasupport  | 
                     
| 
                            Camera power is off.  | 
                        
                            Turn on the camera (Turning On the Camera).  | 
                     |
| 
                            Battery is not charged.  | 
                        
                            Recharge the battery (Charging the Battery).  | 
                     |
| 
                            Some Advanced Power Management utilities on laptops turn off ports to save battery life.  | 
                        
                            See the Power Management section of the laptop user's guide to disable this feature.  | 
                     |
| 
                            USB cable is not securely connected.  | 
                        
                            Connect cable to camera and computer port (Connecting With the USB Cable).  | 
                     |
| 
                            Software is not installed.  | 
                        
                            Install the software (WINDOWS System Requirements ).  | 
                     |
| 
                            Too many applications are running on the computer.  | 
                        
                            Disconnect camera from the computer. Close all software applications, reconnect camera.  | 
                     |
| 
                            The Battery Monitor or similar software runs constantly.  | 
                        
                            Close that software before starting the KODAK Software.  | 
                     |
| 
                            Cannot transfer pictures. Add New Hardware Wizard cannot locate drivers.  | 
                        
                            Software is not installed.  | 
                        
                            Disconnect USB cable. (If using Camera Dock, disconnect cable and remove camera from Dock). Install EASYSHARE Software (WINDOWS System Requirements ).  | 
                     
MMC/SD Cards and Internal Memory
| MMC/SD Cards and Internal Memory | ||
|---|---|---|
| Problem | Cause | Solution | 
| 
                            The camera does not recognize MMC/SD card.  | 
                        
                            The card may not be MMC/SD certified.  | 
                        
                            Purchase a certified MMC/SD card (Inserting an MMC/SD Card).  | 
                     
| 
                            The card may be corrupt.  | 
                        
                            Reformat the card (Formatting Internal Memory or MMC/SD Card). Caution: Formatting erases all pictures and videos, including protected files.  | 
                     |
| 
                            Card is not fully inserted in camera.  | 
                        
                            Insert a card into the slot, then push to seat (Inserting an MMC/SD Card).  | 
                     |
| 
                            Camera freezes up when a card is inserted or removed.  | 
                        
                            Camera detects an error when the card was inserted or removed.  | 
                        
                            Turn the camera off, then back on. Make sure the camera is off when inserting or removing a card.  | 
                     
| 
                            Memory card full  | 
                        
                            Storage is full.  | 
                        
                            Transfer pictures and videos to the computer, then delete them from the camera.  | 
                     
| 
                            The maximum number of files or folders is reached (or other directory concern).  | 
                        
                            Transfer pictures and videos to the computer, then format the card or internal memory (Formatting Internal Memory or MMC/SD Card). Caution: Formatting a card erases all pictures and videos, including protected files. (Formatting internal memory also erases email addresses. To restore addresses, see KODAK EASYSHARE Software Help.)  | 
                     |
Camera LCD Messages
| LCD Messages | ||
|---|---|---|
| Message | Cause | Solution | 
| 
                            No images to display  | 
                        
                            There are no pictures in the current storage location.  | 
                        
                            Change picture storage location setting (Choosing Internal Memory or MMC/SD Card).  | 
                     
| 
                            Memory card requires formatting  | 
                        
                            The card is corrupted or formatted for another digital camera.  | 
                        
                            Insert a new card or format the card (Formatting Internal Memory or MMC/SD Card).  | 
                     
| 
                            Memory card cannot be read (Please format card or insert another card)  | 
                     ||
| 
                            Internal memory requires formatting  | 
                        
                            The camera internal memory is corrupted.  | 
                        
                            Format the internal memory (Formatting Internal Memory or MMC/SD Card).  | 
                     
| 
                            Internal memory cannot be read (Please format internal memory)  | 
                     ||
| 
                            No memory card (Files not copied)  | 
                        
                            There is no card in the camera. Pictures were not copied.  | 
                        
                            Insert a card (Inserting an MMC/SD Card).  | 
                     
| 
                            Not enough space to copy files (Files not copied)  | 
                        
                            There is not enough space in the location you are copying to (internal memory or the card).  | 
                        
                            Delete pictures from the location you are copying to (Deleting Pictures and Videos), or insert a new card.  | 
                     
| 
                            Read only card, change to internal memory to capture  | 
                        
                            The card in the camera is write-protected.  | 
                        
                            To take a picture, insert a new card or change storage location to internal memory (Choosing Internal Memory or MMC/SD Card).  | 
                     
| 
                            Card is protected (Reset switch on card)  | 
                        
                            Switch on card is in write-protect position.  | 
                        
                            Reset the switch as shown on LCD.  | 
                     
| 
                            Card is locked (Insert a new card)  | 
                        
                            The card is write-protected.  | 
                        
                            To take a picture, insert a new card or change storage location to internal memory (Choosing Internal Memory or MMC/SD Card).  | 
                     
| 
                            Card is unusable (Insert a new card)  | 
                        
                            The card is slow, corrupted, or unreadable.  | 
                        
                            Insert a new card (Inserting an MMC/SD Card).  | 
                     
| 
                            Recording stopped. Record in internal memory (Card speed is slow)  | 
                        
                            Card cannot be used to take videos.  | 
                        
                            Change storage location to internal memory (Choosing Internal Memory or MMC/SD Card). Use card to take pictures.  | 
                     
| 
                            Memory card is full (Cannot save Share tagging)  | 
                        
                            There is no space remaining.  | 
                        
                            Insert a new card (Inserting an MMC/SD Card), transfer pictures (Connecting to the Computer), or delete pictures (Deleting Pictures and Videos).  | 
                     
| 
                            Internal memory is full (Cannot save Share tagging)  | 
                        
                            Insert a card (Inserting an MMC/SD Card), transfer pictures (Connecting to the Computer), or delete pictures (Deleting Pictures and Videos).  | 
                     |
| 
                            Date/Time entry screen appears automatically  | 
                        
                            This is the first time you turned on the camera; or the battery has been removed for an extended period of time; or the battery is exhausted.  | 
                        
                            Reset the clock (Setting the Date and Time).  | 
                     
| 
                            High camera temperature. (Camera will be turned off.)  | 
                        
                            The internal temperature of the camera is too high for the camera to operate. The viewfinder light glows red and the camera turns off.  | 
                        
                            Leave the camera off for several minutes, then turn it back on. If the message reappears, repeat the sequence above until the message does not appear.  | 
                     
| 
                            Memory Card is full  | 
                        
                            There is no more space on the card in the camera.  | 
                        
                            Delete pictures from the card (Deleting Pictures and Videos), insert a new card, or change storage location to internal memory (Choosing Internal Memory or MMC/SD Card).  | 
                     
| 
                            Internal Memory is full  | 
                        
                            There is no more space in the camera's internal memory.  | 
                        
                            Delete pictures from the internal memory (Deleting Pictures and Videos) or change storage location to Auto and insert card (Inserting an MMC/SD Card).  | 
                     
| 
                            Unrecognized File Format  | 
                        
                            The camera cannot read the picture format.  | 
                        
                            Transfer the unreadable picture to the computer (Connecting to the Computer), or delete the picture (Deleting Pictures and Videos).  | 
                     
| 
                            No Address Book in Camera  | 
                        
                            No email addresses appear because there is no address book.  | 
                        
                            Create and copy address book from computer. See EASYSHARE Software Help.  | 
                     
| 
                            Other error code  | 
                        
                            An error is detected.  | 
                        
                            Turn the Mode dial off, then back on. If error appears again, call for service.  | 
                     
Camera Ready Light Status
 
                     
                  
| Camera Ready Light | ||
|---|---|---|
| Problem | Cause | Solution | 
| 
                            Ready light does not turn on and the camera does not work.  | 
                        
                            Camera is not turned on.  | 
                        
                            Turn on the camera (Turning On the Camera).  | 
                     
| 
                            Battery is exhausted.  | 
                        
                            Recharge the battery (Charging the Battery).  | 
                     |
| 
                            Mode dial was on when battery was reloaded.  | 
                        
                            Turn Mode dial off, then back on.  | 
                     |
| 
                            Ready light glows steady green.  | 
                        
                            Camera is on; ready to take a picture or video.  | 
                        
                            The camera is operating normally.  | 
                     
| 
                            Ready light blinks red.  | 
                        
                            Battery is low or exhausted.  | 
                        
                            Recharge the battery (Charging the Battery).  | 
                     
| 
                            Ready light glows steady red.  | 
                        
                            Camera's internal memory or card is full.  | 
                        
                            Transfer pictures to the computer (Connecting to the Computer), delete pictures from the camera (Deleting Pictures and Videos), switch storage locations (Choosing Internal Memory or MMC/SD Card), or insert a card with available memory (Inserting an MMC/SD Card).  | 
                     
| 
                            Camera processing memory is full.  | 
                        
                            Wait. Resume picture taking when the light turns green.  | 
                     |
| 
                            Card is read-only.  | 
                        
                            Change storage location to internal memory (see Choosing Internal Memory or MMC/SD Card), or use a different card.  | 
                     |
| 
                            Ready light blinks green.  | 
                        
                            Picture is being processed and saved to the camera.  | 
                        
                            Camera is operating normally.  | 
                     
| 
                            Ready light blinks yellow.  | 
                        
                            Flash is not charged.  | 
                        
                            Wait. Resume picture taking when the light stops blinking and turns green.  | 
                     
| 
                            Auto exposure or auto focus are not locked.  | 
                        
                            Release the Shutter button and recompose the picture.  | 
                     |
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