Kodak EasyShare digital picture frame — User's guide

Frame cannot connect to the wireless network —

"Wireless network not found" appears.

• Make sure you have a wireless router and that it is broadcasting the SSID, or enter the SSID manually.

• Make sure your frame and computer are on.

• Make sure you have installed Windows Media player 11 and you have allowed sharing in Media player.

• Make sure the wireless router and network are running before the frame begins scanning for a network.

• Make sure you are within the operating range of the network. Move the frame into the same room with the router.

• Check for sources of interference in the wireless signal, such as a microwave oven or a cordless telephone.

• Check with your router manufacturer for a possible firmware update.

• Make sure your frame is using the latest firmware. Check www.kodak.com/go/digitalframesupport for updates.

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Frame cannot connect to the wireless network —

"Wireless network not found" appears.

• Make sure the network profile settings on your frame match those of the network. In an Infrastructure network, you can usually view the network settings with the software program included with the router or through the interface of a connected device. See the router or device documentation for details.

  If possible, note the following settings for the network, then change the profile settings on your frame to match them:

  • SSID

  • Wi-Fi mode (Infrastructure)

  • Security (none, WEP, or WPA-PSK)

  • Dynamic IP (yes or no)

  • Connect Mode (yes - ask before connecting, or no - connect automatically)

  • Router set up for MAC address access? Add frame MAC address to router access list.

  NOTE:

  Many wireless network routers employ the use of a WEP passphrase for generating a WEP security key code. If WEP security is enabled for the network, make sure the key code, not the passphrase, is entered in the security settings for the network profile on the camera.

  
  

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The wireless router did not assign a valid network IP address to the frame. Check and change the router settings, as indicated below. You can usually view the network settings with the software program included with the router.

• Enable DHCP on the router.

• Change the setting on the router to allow both 802.11b and 802.11g Wi-Fi protocols.

• Change router settings to allow enough IP addresses for the number of wireless devices on the network.

• Disable MAC filtering on the router or enable the MAC for the frame.

• Temporarily disable the QoS (Quality of Service) setting on the router.

• Check with the router manufacturer for a possible firmware update.

See the router documentation for details.

Frame cannot connect to Kodak Gallery .

• The Gallery address, account email address, or account password on the frame are incorrect.

• Make sure the wireless router is connected to the Internet and an Internet connection is available.

• The Gallery or online picture service is temporarily unavailable. Try again later.

• There may not be a Kodak Gallery service in the region you are in.

See Frame cannot connect to the wireless network, above, for other possible causes and/or solutions.

Cannot copy from frame to computer via wireless network. "Please allow the frame on the computer" appears.

Your frame has not been given permission to communicate with your computer.

• Open Kodak picture transfer software and allow your frame to have access to your computer. See Picture transfer software—copying wirelessly.