KODAK EASYSHARE Digital Frames — P730/P730m/P736

Table of Contents > Troubleshooting and support > Picture frame problems

5 Troubleshooting and support

Picture frame problems

If...

Try one or more of the following

Frame does not turn on.

Make sure the power cable that was included with your frame is connected securely (see Attaching the power cable).
Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Nothing happens when a memory card or USB device is connected.

Insert a certified SD/MMC/MS/xD Card, with images, into the upper designated card slot, then push to seat it (see Inserting a memory card ).

Insert a certified MS Duo/Duo Pro Card, with images, into the lower designated card slot, then push to seat it (see Inserting a memory card ).

NOTE:

Do not insert an MS Pro or MS Pro Duo card in the top slot. It could get stuck and damage the card or your frame.

Make sure the USB cable that was included with your USB device is connected securely (see Connecting a USB device ).

Make sure the file format of your pictures is supported. (See Digital frame specifications).

NOTE:

Pictures may take a longer time to display when: the picture/video files are large; when using a large capacity memory card or other connected device.

Touch border doesn't work.

Use your finger to make your selections on the touch-sensitive borders (see Navigating using the Quick Touch Border). Lights on the border show you where to touch.

IMPORTANT:

Do not slide on the right border (tap only).

Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Frame freezes up or doesn't work properly.

Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.
Reset the frame. Press the Mode and Power buttons (see Product views) at the same time, then tap Yes to reset the frame. (Resetting your frame does not erase your saved files.)

You set automatic on/off but the frame doesn't turn on and off at the specified times.

Make sure you Enabled the on/off setting after you set the times, then press OK (not Back). See Setting the clock, energy saver, and timer.
If your frame loses power, the clock returns to the factory setting and auto on/off times are disabled. See Resetting the clock after losing power.

Cannot copy pictures from one device to another even though the copy destination is not full.

Storage devices that have FAT (File Allocation Table) 16 formatting can only store up to 512 files in the top level folder (root directory). To make sure all your pictures copy properly, format the copy destination to FAT32 before copying to it:

Caution: Formatting deletes all pictures and videos, including protected files.

Connect the device to your computer.
Open My Computer and locate the device.
Right-click on it and choose Format.
From the File system drop-down menu, choose FAT32 then click Start.

Resetting the clock after losing power

If you turn off the power on the frame or otherwise lose power for half a day or more, the clock time returns to the factory setting and the automatic on/off times, if set, are disabled.

When you turn the frame back on, the set time screen appears on the frame.
Slide to set the hour. Tap the left/right arrows to highlight the previous or next setting (hour and minutes), then slide to adjust the setting.

Tap OK.

The Home screen appears. The time is reset and the automatic on/off times (if set) are re-enabled. It is not necessary to reset the on/off times.

NOTE:

If you exit the set time screen without setting the time, you can manually reset the clock and re-enable the automatic on/off times (see Setting the clock, energy saver, and timer). It is not necessary to reset the on/off times.

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