Kodak EasyShare printer dock 6000 — User's Guide
Table of Contents > Troubleshooting > Printing Problems
7 Troubleshooting
Printing Problems
Printing | ||
---|---|---|
Problem | Cause | Action/Solution |
Paper misfeeds or pulls multiple sheets through the printer. |
Too much paper is loaded in the paper tray, or the paper is improperly loaded. |
Reload the paper (Loading the Paper), using no more than 25 sheets. |
The paper tray is improperly installed. |
Re-install the paper tray (Loading the Paper). |
|
Paper stops during mid-print, Paper or Cartridge lights flash. |
The paper is jammed. |
Clear the paper jam (Clearing a Paper Jam). |
The color cartridge is jammed. |
Clear the cartridge jam (Clearing a Color Cartridge Jam). |
|
Paper stops traveling before print is completed. |
The removable tabs may be missing, causing the paper to misfeed. |
Remove the paper tray and make sure removable tabs have not been detached. Reload with new paper if necessary (Loading the Paper). |
Print is scratched along the length of the print.
|
The print head may need cleaning. |
Clean the print head (Cleaning the Print Head). |
The paper may be dusty or dirty. |
Remove dirty paper. |
|
Print is blank or light
|
The color cartridge is improperly installed. |
Re-install the color cartridge (Loading the Color Cartridge). |
The color cartridge is empty. |
Install a new color cartridge (Loading the Color Cartridge). |
|
The paper is loaded upside down. |
Reload the paper with the print side facing up and Kodak logo facing down.(Loading the Paper). |
|
The wrong paper is loaded. |
Use only Kodak color cartridge & photo paper kit PH-40. |
|
Print is smudged. |
There were fingerprints on the print side prior to printing. |
Handle paper by the edges or by the removable tabs. |
Print is spotted |
The paper may be dusty or dirty. |
Remove dirty paper. |
Print is dark.
|
The captured image is too dark. |
Try re-taking the picture under better lighting conditions or change the exposure compensation in your camera. |
Edit the picture using the computer and Kodak EasyShare software. |
||
High print head temperature. |
Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment. Let the printer dock cool down for 5 minutes. |
|
Cooling vents may be blocked or dirty. |
Check that the cooling vents are not blocked or dirty (Finding a Location for the Printer Dock). |
|
Pictures are cropped. |
Your camera is set at (4:3) aspect ratio. |
Set your camera to Best (3:2) picture quality. Adjust cropped pictures using the computer and Kodak EasyShare software. |
Nothing happens when you try to print. |
The AC power cord is not securely connected. |
Check the connections (Connecting the Power) and try again. |
The paper tray is improperly installed. |
Remove the paper tray, check that paper is properly loaded, and re-install (Loading the Paper). |
|
The paper tray is empty. |
Check that the paper light appears, then load paper (Loading the Paper). |
|
The color cartridge is improperly installed. |
Re-install the color cartridge (Loading the Color Cartridge). |
|
The color cartridge is depleted. |
Check that the color cartridge light appears, then install a new color cartridge (Loading the Color Cartridge). |
|
...from the camera. |
The camera is not in the printer dock or is improperly seated. |
Replace the camera on the printer dock (Docking and Charging the Camera) and try again. |
There are no pictures in the camera. |
Check the camera's internal memory and memory card. |
|
...from the computer.
|
The USB cable is not securely connected. |
Check the connections (Connecting to a Computer) and try again. |
The print job is paused or held in the print queue. |
Access the printer menu for your system. Make sure no check mark appears next to the Pause Printing option. |
|
The battery monitor or similar software runs constantly. |
Close that software before starting the Kodak software. |
|
The computer is transferring images. |
Wait a few seconds, then try to print from the computer. |
|
The computer is unable to detect the printer dock or the camera. |
|
|
...from the computer (continued). |
There are too many applications running on your computer. |
|
Some Advanced Power Management utilities on laptops turn off ports to save battery life. |
See the power management section of your laptop user's guide to disable this feature. |
|
The software is not fully or properly installed on the computer. |
|
|
Computer is not running efficiently. |
Consider upgrading your computer to meet the recommended system requirements (System Requirements). |
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Printing is slow.
|
High print head temperature. |
Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment. Let the printer dock cool down for 5 minutes. |
Cooling vents may be blocked or dirty |
Check that the cooling vents are not blocked or dirty (Finding a Location for the Printer Dock). |
|
Picture file size is large. |
Check your computer configuration for memory. |
|
There are too many applications running on your computer. |
|
|
Computer is not running efficiently. |
Consider upgrading your computer to meet the recommended system requirements (System Requirements). |
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