KODAK DX3500 Digital Camera — User's Guide

The camera does not recognize your Picture Card.

The Picture Card may not be CompactFlash certified.

Purchase a certified CompactFlash Picture Card (Inserting a Picture Card).

The Picture Card may be corrupt.

Reformat the Picture Card (Formatting Memory or Picture Card).

Caution: Formatting erases all pictures from the card.

No Picture Card is inserted in camera.

Insert a Picture Card.

Camera freezes up when a Picture Card is inserted or removed.

Camera detects an error when the Picture Card was inserted or removed.

Turn the camera off, then back on.

Make sure the camera is off when inserting or removing a Picture Card.

The computer cannot communicate with the camera.

There is a problem with the configuration of the USB port on your computer.

See the following file on the KODAK Picture Software CD: USB.html

Or, go to www.kodak.com and click Service and Support.

Camera power is off.

Turn on the camera (Turning the Camera On and Off).

Some Advanced Power Management utilities on laptops can turn off ports to save battery life.

See the Power Management section of your laptop user's guide to disable this feature.

USB cable is not securely connected.

Connect cable to camera and computer ports (Connecting to Your Computer).

Software is not installed.

Install the software (Install the Software).

There are too many applications running on your computer.

Disconnect your camera from the computer. Close all software applications, reconnect your camera and try again.

The Battery Monitor or similar software runs constantly.

Close that software before starting the KODAK Software.

Shutter button does not work.

Camera is not turned on.

Turn on the camera (Turning the Camera On and Off).

The camera is processing a picture, the viewfinder light is blinking.

Wait until the light stops blinking before attempting to take another picture.

The Picture Card or internal memory is full.

Transfer pictures to your computer (Transferring Your Pictures), delete pictures from the camera (Deleting Pictures), switch storage locations (Choosing Internal Memory or Picture Card), or insert a card with available memory.

Part of the picture is missing.

Something was blocking the lens when the picture was taken.

Keep hands, fingers, or other objects away from the lens when taking pictures.

Your eye or the picture was not centered correctly in the viewfinder.

Leave space around subject when centering picture in viewfinder.

In Review mode, you do not see a picture on the LCD or do not see the picture you expected.

The camera may not be accessing the correct storage location.

Check the picture storage location setting (Choosing Internal Memory or Picture Card).

Picture is too dark.

Flash is not on or did not function.

Turn on the flash (Using the Flash).

The subject is too far away for the flash to have an effect.

Move so there is no more than 7.5 ft (2.3 m) between the camera and the subject.

The subject is in front of a bright light (backlit).

Change your position so the light is not behind the subject.

Camera does not turn on.

Battery is not properly installed.

Remove and reinstall the batteries (Loading the Batteries).

Battery is not charged.

Replace or recharge the batteries (Loading the Batteries).

Camera freezes up when a Picture Card is inserted or removed.

Camera detects an error when the Picture Card was inserted or removed.

Turn the camera off, then back on. Make sure the camera is turned off before inserting or removing a Picture Card.

Picture is too light.

The flash is not needed.

Change to Auto flash (Using the Flash).

The subject is too close when the flash was used.

Move so there is at least 2.5 ft (0.75 m) between the camera and the subject.

The light sensor is covered.

Hold the camera so your hands or other objects do not cover the light sensor.

Stored pictures are damaged.

The Picture Card was removed when the viewfinder light was blinking.

Make sure the Picture Card access light is not blinking before removing the card.

Pictures remaining number does not decrease after taking a picture.

Picture does not take up sufficient space to decrease the picture remaining number.

The camera is operating normally. Continue taking pictures.

Picture is not clear.

The lens is dirty.

Clean the lens (Tips, Safety, Maintenance).

Subject too close when taking picture.

Move so there is at least 2.5 ft (0.75 m) between the camera and the subject.

Subject or the camera moved while the picture was taken.

Hold the camera steady while taking the picture.

The subject is too far away for the flash to be effective.

Move so there is no more than 7.5 ft (2.3 m) between the camera and the subject.

Slide show does not run on external video device.

Video Out setting is incorrect.

Adjust the camera Video Out setting (NTSC or PAL, Setting Video Out).

External device is set incorrectly.

Refer to the external device's user's guide.

Slide show does not run on LCD screen.

The camera may not be accessing the correct storage location.

Check the picture storage location setting (Choosing Internal Memory or Picture Card).

Viewfinder light does not turn on and the camera does not work.

Camera is not turned on.

Turn on the camera (Turning the Camera On and Off).

Batteries are exhausted.

Replace or recharge the batteries (Loading the Batteries).

Viewfinder light blinks red.

Batteries are low.

Replace or recharge the batteries (Loading the Batteries).

Viewfinder light glows steady red.

Camera's internal memory or Picture Card is full.

Transfer pictures to your computer (Transferring Your Pictures), delete pictures from the camera (Deleting Pictures), switch storage locations (Choosing Internal Memory or Picture Card), or insert a card with available memory.

Viewfinder light blinks green.

Picture is being processed and saved to the camera.

Wait. Resume picture taking when the light stops blinking.

Viewfinder light blinks yellow.

Flash is not charged.

Wait. Resume picture taking when the light stops blinking and turns green.

Auto Exposure is not locked.

Release the shutter button and recompose the picture.

No images to display

There are no pictures in the current storage location.

Change your picture storage location setting (Choosing Internal Memory or Picture Card).

Memory card requires formatting

The Picture Card is corrupted, or formatted for another digital camera.

Insert a new Picture Card or format the card (Formatting Memory or Picture Card).

Memory card cannot be read (Please format the card or insert another card)

Internal memory requires formatting

The camera internal memory is corrupted.

Format the internal memory (Formatting Memory or Picture Card).

Internal memory cannot be read (Please format internal memory)

No memory card, Files not copied

There is no Picture Card in the camera. Your pictures were not copied.

Insert a Picture Card.

Not enough space to copy files

There is not enough space in the location you are copying to (internal memory or the Picture Card).

Delete pictures from the location you are copying to (Deleting Pictures), or insert a new Picture Card.

Date/Time entry screen appears automatically

This is the first time you turned on the camera; or the batteries have been removed for an extended period of time; or the batteries are exhausted.

Reset the clock (Setting the Clock).

Camera needs service #xxx

A camera error has occurred.

Turn the camera off, then back on. If the error message is still displayed, call for service (Telephone Customer Support).

High camera temperature. Camera will be turned off.

The internal temperature of the camera is too high for the camera to operate. The viewfinder light glows red and the camera will turn off in five seconds.

Leave the camera off for several minutes, then turn it back on.

If the message reappears, repeat the sequence above until the message does not appear.

Memory Card is full

There is no more space on the Picture Card in the camera.

Delete pictures from the Picture Card (Deleting Pictures), insert a new Picture Card, or change storage location to internal memory (Choosing Internal Memory or Picture Card).

Internal Memory is full

There is no more space on the camera's internal memory.

Delete pictures from the internal memory (Deleting Pictures) or change storage location to Auto and insert Picture Card(Choosing Internal Memory or Picture Card).

Unrecognized File Format

The camera cannot read the picture format.

Transfer the unreadable picture to the computer (Transferring Your Pictures), or delete the picture (Deleting Pictures).