Kodak EasyShare printer dock 4000 — User's Guide

Paper does not feed.

More than 25 sheets of paper are in the paper tray.

Check the paper limit line inside the paper tray.

Remove and re-install the paper tray (Loading the Paper).

Fan the paper, re-install the paper tray, then press Print.

Paper misfeeds or pulls multiple sheets through the printer.

Too much paper is loaded in the paper tray, or the paper is improperly loaded.

Reload the paper (Loading the Paper), using no more than 25 sheets.

The paper tray is improperly installed.

Re-install the paper tray (Inserting the Paper Tray).

Paper stops during mid-print, Paper or Cartridge lights flash.

The paper is jammed.

Clear the paper jam (Clearing a Paper Jam).

The color cartridge is jammed.

Clear the cartridge jam (Clearing a Color Cartridge Jam).

Paper stops traveling before print is completed.

The removable tabs may be missing, causing the paper to misfeed.

Remove the paper tray and make sure removable tabs are attached. Reload with new paper if necessary (Loading the Paper).

Print is scratched along the length of the print.

The print head may need cleaning.

Clean the print head (Cleaning the Print Head).

The paper may be dusty or dirty.

Remove dirty paper.

Print is blank or light.

The paper is loaded upside down.

Reload the paper with the glossy side facing up and Kodak logo facing down.(Loading the Paper).

The wrong paper is loaded.

Use only Kodak color cartridge & photo paper kit.

Print is smudged.

There were fingerprints on the print side prior to printing.

Handle paper by the edges or by the removable tabs.

Print is spotted.

The paper may be dusty or dirty.

Remove dirty paper.

Keep the printer in a clean environment (Finding a Location for the Printer Dock).

Print is dark.

The captured image is too dark.

Try re-taking the picture under better lighting conditions or change the exposure compensation in your camera.

Edit the picture using the computer and Kodak EasyShare software.

High print head temperature.

Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment.

Let the printer dock cool down for 5 minutes.

Cooling vents may be blocked or dirty.

Check that the cooling vents are not blocked or dirty (Finding a Location for the Printer Dock).

Pictures are cropped.

Your camera is set at (4:3) aspect ratio.

If available set your camera to Best or Best(3:2) picture quality.

Adjust cropped pictures using the computer and Kodak EasyShare software.

You may have an older version of EasyShare software.

Consider upgrading your EasyShare software to version 3.0 or higher. See
http://www.kodak.com/go/printdockdownloads.

Nothing happens when you try to print.

The AC power cord is not securely connected.

Check the connections (Connecting the Power) and try again.

The paper tray is improperly installed.

Remove the paper tray, check that paper is properly loaded, and re-install (Loading the Paper).

The paper tray is empty.

Check that the Paper light appears, then load the paper (Loading the Paper).

Check that the paper tray is properly loaded, and re-install.

The color cartridge is improperly installed.

Check that the Cartridge light appears, then re-install the color cartridge (Loading the Color Cartridge).

The color cartridge is depleted.

Check that the Cartridge light appears, then install a new color cartridge (Loading the Color Cartridge).

Nothing happens when you try to print...from the camera.

The camera is not in the printer dock or is improperly seated.

Replace the camera on the printer dock (Docking and Charging the Camera) and try again.

There are no pictures in the camera.

Check the camera's internal memory and memory card.

Take a picture, and try again.

Nothing happens when you try to print...from the computer.

The USB cable is not securely connected.

Check the connections (Connecting to a Computer) and try again.

The Battery Monitor or similar software runs constantly.

Close that software before starting the Kodak software.

The print job is paused or held in the print queue.

Access the printer menu for your system. Make sure no check mark appears next to the Pause Printing option.

The printer is offline.

Access the printer menu for your system. Make sure no check mark appears next to the Use Printer Offline option.

The computer is transferring images.

Wait a few seconds, then try to print from the computer.

Nothing happens when you try to print...from the computer (cont).

There are too many applications running on your computer.

1. Disconnect the USB cable from the printer dock (Connecting to a Computer).

2. Close all software applications.

3. Reconnect the USB cable (Connecting to a Computer) to the printer dock.

Some Advanced Power Management utilities on laptops turn off ports to save battery life.

See the power management section of your laptop user's guide to disable this feature.

The software is not fully or properly installed on the computer.

1. Disconnect the USB cable from the printer dock.

2. Close all software applications.

3. Uninstall the software (Installing the Software).

4. Re-install the Kodak EasyShare printer dock 4000 software (Installing the Software).

5. Reconnect the USB cable to the printer dock (Connecting to a Computer).

Computer is not running efficiently.

Consider upgrading your computer to meet the recommended system requirements (System Requirements).

The 0perating system does not recognize the printer dock 4000

1. Disconnect the printer dock from the computer.

2. Re-install printer drivers.

3. Connect the printer dock to the computer, and try again.

Printing is slow.

High print head temperature.

Make sure the printer dock is not placed in direct sunlight or is not operating in a high-temperature environment. Let the printer dock cool down for 5 minutes.

Cooling vents may be blocked or dirty.

Check that the cooling vents are not blocked or dirty (Finding a Location for the Printer Dock).

Picture file size is large.

Check your computer configuration for memory.

There are too many applications running on your computer.

1. Disconnect the USB cable from the printer dock (Connecting to a Computer).

2. Close all software applications.

3. Reconnect the USB cable (Connecting to a Computer) to the printer dock.

Computer is not running efficiently.

Consider upgrading your computer to meet the recommended system requirements (System Requirements).