Kodak EasyShare G600 printer dock — User's guide

Table of Contents > Troubleshooting > Printing problems

9 Troubleshooting

Printing problems

If...

Try the following

Paper does not feed

(Paper light may glow red)

IMPORTANT:

Use only Kodak color cartridge & paper kits (with

symbol) for your printer dock. Do not use inkjet paper.

The paper-tray may be empty. Load paper (Loading the paper and cartridge), re-install the tray, then press .
Check the paper:
1. Remove the paper-tray (Removing the paper-tray).
2. Inspect the paper supply. Make sure the paper is not damaged. Replace with new paper, if necessary.
3. Carefully "fan" the paper to keep the sheets from sticking together.
4. Reload the tray. Do not load more than 30 sheets of paper (see upper limit line, , inside tray).
5. Re-install the tray, then press to resume printing.
Clean the paper-feed rollers (Cleaning the paper-feed rollers).

Multiple sheets of paper are pulled through printer

Remove the paper-tray (Removing the paper-tray).
Remove the paper supply from the tray. Carefully "fan" the paper to keep the sheets from sticking together.
Reload the tray. Do not load more than 30 sheets of paper (see upper limit line, , inside tray).
Re-install the tray, then press to resume printing.

Printer is jammed

(Paper or Color- cartridge light may glow red/amber)

IMPORTANT:

Use only Kodak color cartridge & paper kits (with

symbol) for your printer dock. Do not use inkjet paper.

If the Paper light blinks quickly:

Remove the paper-tray (Removing the paper-tray).

Disconnect the power from the printer dock for 10 seconds, then reconnect the power.

Carefully remove the paper if it does not automatically eject.

IMPORTANT:

Always check the paper slot on the back of the printer dock for jammed paper:

Remove the paper supply from the tray. Carefully "fan" the paper to keep the sheets from sticking together.
Reload the tray. Do not load more than 30 sheets of paper (see upper limit line, , inside tray) .
Re-install the tray, then press to resume printing.

If the Color-cartridge light glows red, check the color cartridge.

IMPORTANT:

The cartridge may lock in place if there is a paper error. Do not attempt to remove the cartridge without first clearing the paper error. Make sure the Paper light is off before attempting to remove the cartridge (see Paper light (Printer-dock-status lights).

Remove the cartridge and any slack from the ribbon, then re-install the cartridge (Loading the paper and cartridge). Press to resume printing.

Printing stops during mid-print

(paper stops feeding and Paper light glows red)

IMPORTANT:

Use only Kodak color cartridge & paper kits (with

symbol) for your printer dock. Do not use inkjet paper.

Check the paper:
1. Remove the paper-tray (Removing the paper-tray).
2. Check the paper slot on the back of the printer dock.
3. Remove loose paper from the printer dock. If paper is jammed, see Printing problems.
4. Carefully "fan" the paper to keep the sheets from sticking together.
5. Reload the tray. Do not load more than 30 sheets of paper (see upper limit line, , inside tray).
6. Re-install the tray, then press to resume printing.
Clean the paper-feed rollers (Cleaning the paper-feed rollers).

Print is smudged

Fingerprints may be on glossy side of paper. Handle paper by the edges (Paper).

Print is spotted

Check for dirty paper; wipe paper gently with a dry, lint-free cloth to remove dirt. For excessive dirt or debris, thoroughly clean the paper-tray, and load new paper (Loading the paper and cartridge). Check and clean the paper-feed rollers (Cleaning the paper-feed rollers).

NOTE:

Keep paper in the original protective wrap and remove and close the paper-tray and paper-tray door to keep dust and debris from collecting on the paper or inside the printer dock (Removing the paper-tray).

Print is too light or under- exposed

IMPORTANT:

Use only Kodak color cartridge & paper kits (with

symbol) for your printer dock. Do not use inkjet paper.

Load the paper with the Kodak logo facing down. Reload the paper, if necessary (Loading the paper and cartridge).
Turn the flash off, then take the picture. See your camera user's guide for details.
Adjust the exposure compensation on the camera, then take the picture. See your camera user's guide for details.
Move so the distance between you and the subject is within the effective flash range, then take the picture. See your camera user's guide for details.
Edit the picture using Kodak EasyShare software on your computer. See the EasyShare software Help for details.

Print is too dark, overexposed, or discolored

Reposition the camera for more available light, then take the picture. See your camera user's guide for details.
Use fill flash or change your position so light is not behind the subject, then take the picture. See your camera user's guide for details.
Turn the flash on, then take the picture. See your camera user's guide for details.
Adjust the exposure compensation on your camera, then take the picture. See your camera user's guide for details.
Move so the distance between you and the subject is within the effective flash range, then take the picture. See your camera user's guide for details.
Edit the picture using Kodak EasyShare software on your computer. See the EasyShare software Help for details.
Move the printer dock from direct sunlight; operate in a temperature-controlled environment.
Do not block the cooling vents on your printer dock; keep them clean (Finding a location for your printer dock).

Pictures are cropped

Change the picture size or resolution on your digital camera to 3:2. See your camera user's guide for details.
Adjust cropped pictures using Kodak EasyShare software on your computer.
Select the proper paper size in print options if you are printing from an application on your computer.

NOTE:

Cropping may vary depending on the selected picture size (Changing the printed picture layout).

A selected picture does not print.

The image file may be corrupt. Review the picture on the camera or computer and delete, if necessary.
The image file may not be JPEG format. The printer dock can only print JPEG files in standalone mode. Connect to a computer (Connecting to a computer) and use EasyShare software to print BMP and TIFF formats (Printing with Kodak EasyShare software).

Nothing happens when you try to print

Check the power connections (Connecting the power) or printer battery connection (Powering your printer dock with a battery).
Check the USB cable (Printing from a PictBridge compatible device) and camera connections (Docking and charging the camera).
Remove the paper-tray. Check that paper is properly loaded, then re-load the tray (Inserting the paper tray).
Load paper if the Paper light glows amber (Loading the paper and cartridge).
Make sure the color cartridge is properly installed (Cartridge:). Install a new cartridge if the Cartridge light is on.

Nothing happens when you try to print (from docked camera)

Reseat the camera on the printer dock (Docking the camera).
Re-establish the connection. Remove the camera, then reseat it on the printer dock.
Make sure there is at least one picture in the camera's internal memory or memory card.

Nothing happens when you try to print (from PictBridge compatible device)

Check the USB connections from the PictBridge compatible device to the printer dock (Printing from a PictBridge compatible device).
Re-establish the connection: disconnect, then reconnect the USB cable from the PictBridge compatible device to the printer dock.
Make sure there is at least one picture in the PictBridge compatible device's internal memory or memory card.

Nothing happens when you try to print (from computer)

Make sure your computer meets the minimum system requirements. Upgrade your system, if necessary (see Helpful links, Helpful links).
Check the USB connections from the printer dock to the computer (Connecting to a computer).
The computer may be transferring pictures. Cancel the transfer (Canceling copying to a USB flash drive), then try to print again.
Close unnecessary software applications. Disconnect then reconnect the USB cable from the printer dock to the computer (Connecting to a computer).
Access the printer menu for your system. Remove check marks next to Pause Printing and Offline, if checked.
Install Kodak EasyShare software (Installing the software). If you choose Custom installation, make sure to install the printer driver.
Uninstall, then reinstall Kodak EasyShare software (Installing the software).

Printing is slow

NOTE:

When printing a large number of prints, printing may slow down to prevent the print head from overheating.

Move the printer dock from direct sunlight; operate in a temperature-controlled environment.
Do not block the cooling vents; keep them clean (Finding a location for your printer dock).
Close unnecessary software applications.
Make sure your computer meets the minimum system requirements. Upgrade your system, if necessary (see Helpful links, Helpful links).

Unable to remove color cartridge (paper light may glow red)

IMPORTANT:

Reload or fill the paper-tray (Loading the paper and cartridge).
Clear paper jam (Printing problems).

Disconnect then reconnect the power.

IMPORTANT:

Upon reconnecting the power, the color cartridge may advance to the next picture slot on the ribbon, resulting in a supply mismatch.

Paper runs out before the color cartridge (or vice versa)

Supply mismatch can result from several different situations, including:

—Scrapping of paper as a result of jams or other errors.

—Gradual advancement of the color-cartridge ribbon from removing ribbon slack or clearing jams.

—Advancement of the color-cartridge ribbon upon reconnecting power to unlock the color cartridge.

Supply mismatch is likely to occur as you continue to use your printer dock. If you wish to keep your cartridge and paper supply synchronized, discard unused cartridge or paper when one or the other is fully depleted.

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