KODAK EASYSHARE Digital Frame — S730


Table of Contents > Troubleshooting and support > Picture frame problems

5 Troubleshooting and support

Picture frame problems

If... Try one or more of the following

Frame does not turn on.

  • Make sure the power cable that was included with your frame is connected securely (see Attaching the power cable).

  • Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Nothing happens when a memory card or USB device is connected.

  • Insert a certified SD/SDHC/MMC/XD/MS/MS Pro Duo Card, with images, into the card slot, then push to seat it (see Inserting a memory card).

  • Make sure the USB device is connected securely (see Connecting a computer or USB device).

  • Make sure the file format of your pictures and videos are supported. (See Digital frame specifications).

    NOTE: Pictures may take a longer time to display when the picture/video files are large or when using a large capacity memory card or other connected device.

Touch border doesn't work.

  • Use your finger to make your selections on the Quick Touch Borders (see Navigating using the Quick Touch Borders). Lights on the border show you where to touch.

    IMPORTANT: Tap the lights on the borders, don't touch the screen.

  • Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

Battery isn't holding a charge.

When the power cable is disconnected, the frame doesn't work on battery power or works for less than 1 hour.

Frame freezes up or doesn't work properly.

  • Unplug the power cable for 5 seconds, then reconnect the cable. Press and hold the power button (for about 2 seconds), then release.

  • Reset the frame. Press the Mode and Power buttons (Product views) at the same time, then tap Yes to reset the frame. (Resetting your frame does not erase your saved files.)

Audio portion of video doesn't play.

  • Press + on the Volume button (Product views).

  • Change the Audio options/Audio priority setting to Play video sound track ( ).

You set automatic on/off but the frame doesn't turn on and off at the specified times.

Cannot copy pictures from one device (memory card or USB flash drive) to another even though the copy destination is not full.

Storage devices that have FAT (File Allocation Table) 16 formatting can only store up to 512 files in the top level (root) directory. To make sure all your pictures copy properly, format the copy destination to FAT32 before copying to it:

CAUTION: Formatting deletes all pictures and videos, including protected files.

  1. Connect the device to your computer.

  2. Open My Computer and locate the device.

  3. Right-click on it and choose Format.

  4. From the File system drop-down menu, choose FAT32 then click Start.

Resetting the clock and calendar after losing power

If you turn off the power on the frame or otherwise lose power for longer than 12 hours, the clock and calendar return to the factory setting and the automatic on/off times, if set, are disabled.

When you turn the frame back on, the Clock and Date screen appears.

  1. Set the clock.

    Tap the arrow lights or slide to select the current time (based on a 24-hour clock).

  2. Set the date.

    Tap the down arrow to highlight Year/Month/Day, then slide or tap between the left/right arrow lights to select the current date (three separate settings).

  3. Tap OK.

    The time is reset and the automatic on/off times (if set) are re-enabled. It is not necessary to reset the on/off times.

    NOTE: If you exit the Clock and Date screen without setting the time, you can manually reset the clock and re-enable the automatic on/off times (Setting the clock, energy saver, and timer). It is not necessary to reset the on/off times.

Refreshing the battery

Refresh the battery if your frame hasn't been plugged in to AC power for a long time (more than a year), or if the battery isn't holding a charge.

  1. Fully charge the battery—connect the power cord and leave connected for at least 3 hours.

  2. Fully discharge the battery—disconnect the power cable, start the frame and let it run until the battery is discharged (the frame turns itself off).

  3. Repeat the above charge/discharge procedure 2 or 3 times.



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